CRM for Retail

Streamlined integrated CRM and data strategy to leverage opportunities.

Ecommerce serves as the best way to understand customer behaviour and needs.

The Challenge

A new channel of ecommerce has revolutionised retail over the past few years and now accelerated by the current pandemic.

The Opportunity

A streamlined integrated CRM and data strategy can really help organisation leverage growth opportunities not restricted by brick and mortar channels. A coherent and well though data strategy is key for success and getting closer to the customer.

Why Gauri

In this era of revolutionary retail, we at Gauri believe we can help our customers by integrationg eccomerce to solutions with a strong ERP backend. This helps ensure we provide the requisite digital CRM processes to streamline marketing, sales and service functions into one harmonious function.

Give us a call and let us demonstrate how we can help you to create a strategy for growth, using our state of the art solutions especially tailored for the retail industry.

Shankar Hariharan

Shankar Hariharan

Director, Strategy and Sales

Sri Subramaniam

Sri Subramaniam

Director, Operations

Let's talk!

Drop us a line or two to tell us about your business and we'll be in touch.

Salesforce Case Studies


Read how Gauri helped enable an optimised and improved Salesforce adoption for a payment services company.


Groupe Atlantic

Read how Gauri implemented one of the largest Salesforce Field Service programme for a leading HVAC manufacturer in the UK.


Read how Gauri helped a leading retail merchant service provider to improve Salesforce adoption within the company and also save significant licensing costs.

Bathroom Manufacturer

Read how Gauri helped a leading luxury bathroom manufacturer to achieve the world’s first Salesforce Field Service Mobile solution with 100% offline capability.
Salesforce Insights
Five signs that you need a CRM

Five signs that you need a CRM

A CRM (Customer Relationship Management) platform helps you build customer relationships that last. In simple words, CRM software acts as a database of customer interactions that helps businesses better understand the needs and concerns of their customers to provide a...

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