Experts in Digital CRM

We are leaders in implementing and supporting CRM Solutions for Sales, Marketing, Customer Support and Field Services. We help our clients transition to Cloud and achieve a true Customer 360 on the world’s leading CRM platforms.

 

We help our clients simplifying complexities, generating value and optimising their CRM solution.

We have seen CRM evolve since the 1990’s and we are building some good success stories working with our customers.

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Improve your CRM estate

We help our clients create a proven strategy to build upon existing CRM investments.

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Achieve end-to-end integration

We enable seamless integration between customer engagement, commerce and back-end processes.

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Transition to Cloud with confidence

We help our clients transition to the Cloud from your on-premise CRM.

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Understand your customers better

We help our clients achieve deep customer insight and customer 360 view they can trust.

We shape your CRM strategy

Gauri can help you build your CRM strategy that is flexible and joined up with the overall customer engagement piece including commerce. We deliver the customer experience you are looking to achieve.

We apply innovative technologies

Gauri can help you leverage the latest in technology such as cloud and artificial intelligence building on your investment in your existing CRM platforms by SAP and Salesforce. 

We achieve a joined-up approach

Gauri can help you achieve a true 360-degree customer view, we ensure your CRM is fully integrated with your operational systems, including marketing, sales, fulfilment and support. 

Introducing Salesforce CRM for Small Business

Still using excel, outlook, Gmail or paper to manage your customer information? It is time to switch to Salesforce Sales & Service CRM.

Introducing Salesforce SAP Integration Accelerator

Integration accelerator developed by Gauri, catering to a wide range of Sales, Service and Field Service integration scenarios from Salesforce to SAP.

Our Clients

Our customers have consistently enjoyed working with our team – which is why we enjoy over 95% customer retention.

What they say

How Arco, Gauri and SAP is helping to keep people safe at work.

How Gauri and CMS have achieved an integrated SAP CRM and ERP ecosystem.

Fresh from the press

Project Inflection Point

Project Inflection Point

Everyone wants CRM implementations to succeed in the first attempt. Yet, a surprising percentage of them face huge delays or failure. Having spent two decades implementing CRM solutions globally,...

Gauri’s day out…

Gauri’s day out…

It is said that when the Gauri team gets together, they create magic. Which seems to be exactly what happened here 🙂 On a more factual note, a great idea, seeded by Samir and Mike on one of their...

Our CRM Success Stories

CASE STUDY

Discover how Gauri is helping Arco to achieve their digital transformation programme involving a large SAP estate and a complex transition to the Cloud across Sales and Service.

CASE STUDY

Discover how The Entertainer, founded by husband and wife team, Gary and Catherine Grant achieved an integrated multi-channel solution to improve their customer service.

CASE STUDY

Discover how a US based company providing a suite of financial services tools to casinos enabling secure transactions, streamlined card processing and legal compliance.

CASE STUDY

An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.

CASE STUDY

Marketing cloud implementation for a building material retail organisation in the New Zealand to improve the sales, customer responses and satisfaction.

CASE STUDY

UAE’s leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.

What they say

Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.

Michael Johnson

Business Analyst, Stelrad UK

Working with the Gauri has been a great experience. Their professionalism and broad range of experience is evident in everything that they do. Not only do they provide solutions but also educate you as to the cause of the issue and the best way to resolve it. The team go above and beyond their own duties to deliver a solution that is fit for purpose and meets requirements, rather than just what was requested.

Steve Tempest

Senior Systems Analyst, National Lottery UK

 

Gauri pulled it together really well. Projects delivered on time and to budget.

Paul Roughley

Director, CMS Distribution UK

The work performed by Gauri on SAP integration was pivotal in the successful implementation of our Slim4 supply chain solution. Gauri was involved in every step of the way, from requirements mapping and functional design specification, through to testing and implementation. The knowledge and work ethic at Gauri ensured that this was a seamless process; delivering the project on time and to budget.

Justin Ashton

Supply Chain Manager, Roper Rhodes