Experts in Digital CRM
We are leaders in implementing and supporting CRM Solutions for Sales, Marketing, Customer Support and Field Services. We help our clients transition to Cloud and achieve a true Customer 360 on the world’s leading CRM platforms.
We help our clients simplifying complexities, generating value and optimising their CRM solution.
We have seen CRM evolve since the 1990’s and we are building some good success stories working with our customers.
Improve your CRM estate
We help our clients create a proven strategy to build upon existing CRM investments.
Achieve end-to-end integration
We enable seamless integration between customer engagement, commerce and back-end processes.
Transition to Cloud with confidence
We help our clients transition to the Cloud from your on-premise CRM.
Understand your customers better
We help our clients achieve deep customer insight and customer 360 view they can trust.
We shape your CRM strategy
Gauri can help you build your CRM strategy that is flexible and joined up with the overall customer engagement piece including commerce. We deliver the customer experience you are looking to achieve.
We apply innovative technologies
Gauri can help you leverage the latest in technology such as cloud and artificial intelligence building on your investment in your existing CRM platforms by SAP and Salesforce.
We achieve a joined-up approach
Gauri can help you achieve a true 360-degree customer view, we ensure your CRM is fully integrated with your operational systems, including marketing, sales, fulfilment and support.
Introducing Salesforce CRM for Small Business
Still using excel, outlook, Gmail or paper to manage your customer information? It is time to switch to Salesforce Sales & Service CRM.
Introducing Salesforce SAP Integration Accelerator
Integration accelerator developed by Gauri, catering to a wide range of Sales, Service and Field Service integration scenarios from Salesforce to SAP.
Our Clients
Our customers have consistently enjoyed working with our team – which is why we enjoy over 95% customer retention.
What they say
How Arco, Gauri and SAP is helping to keep people safe at work.
How Gauri and CMS have achieved an integrated SAP CRM and ERP ecosystem.
Fresh from the press
CRM and Data
CRM offers a definitive customer view across functions, channels, products and customer data types. It drives every customer interaction. CRM aspires to recreate the ‘traditional corner shop’...
Field Service Management Pitfalls and Opportunities
Field Service management solutions have improved substantially over recent years with the development of mobile technology, GPS tracking and current software technology. Organisations are adopting...
The role of the Steering Committee within a CRM project
The Steering Committee plays a key role to Drive, Vision, Governance, and Budget and hence overall success on large implementation projects. Typically, Steering committees will have key...
Our CRM Success Stories
CASE STUDY
Discover how Gauri is helping Arco to achieve their digital transformation programme involving a large SAP estate and a complex transition to the Cloud across Sales and Service.
CASE STUDY
Discover how The Entertainer, founded by husband and wife team, Gary and Catherine Grant achieved an integrated multi-channel solution to improve their customer service.
CASE STUDY
Discover how a US based company providing a suite of financial services tools to casinos enabling secure transactions, streamlined card processing and legal compliance.
CASE STUDY
An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.
CASE STUDY
Marketing cloud implementation for a building material retail organisation in the New Zealand to improve the sales, customer responses and satisfaction.
CASE STUDY
UAE’s leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.
What they say
Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.
Working with the Gauri has been a great experience. Their professionalism and
Gauri pulled it together really well. Projects delivered on time and to budget.
The work performed by Gauri on SAP integration was pivotal in the successful implementation of our Slim4 supply chain solution. Gauri was involved in every step of the way, from requirements mapping and functional design specification, through to testing and implementation. The knowledge and work ethic at Gauri ensured that this was a seamless process; delivering the project on time and to budget.