Gauri successfully delivers one of the largest Salesforce Field Service (FSL) Implementations in the UK for Groupe Atlantic.
Groupe Atlantic is a global leader in HVAC and owns leading brands such as Ideal Boilers, Hamworthy, Keston and ACV.
WHO WE ARE
We are digital CRM Experts.
We simplify complexities, generate value and optimise your CRM solution.
Improve your CRM estate
We help our clients create a proven strategy to build upon existing CRM investments.
Achieve end-to-end integration
We enable seamless integration between customer engagement, commerce and back-end processes.
Transition to Cloud with confidence
We help our clients transition to the Cloud from your on-premise CRM.
Understand your customers better
We help our clients achieve deep customer insight and customer 360 view they can trust.
We’re taking CRM beyond Customer Engagement
We have seen CRM evolve since the 1990’s and we are building some good success stories working with our customers.
We shape your CRM strategy
Gauri can help you build your CRM strategy that is flexible and joined up with the overall customer engagement piece including commerce.
We apply innovative technologies
Gauri can help you leverage the latest in technology such as cloud and ML/AI building on your investment in your existing CRM platforms.
We achieve a joined-up approach
Gauri can help you achieve a true 360-degree customer view, ensuring your CRM is fully integrated with your back-end, including marketing, sales and service.
Introducing Salesforce CRM for Small Business
Still using excel, outlook, Gmail or paper to manage your customer information? It is time to switch to Salesforce Sales & Service CRM.
Introducing Salesforce SAP Integration Accelerator
Integration accelerator developed by Gauri, catering to a wide range of Sales, Service and Field Service integration scenarios from Salesforce to SAP.
Introducing Salesforce Service Reporting Suite
A fully managed and easy to deploy add-on for Salesforce Service Cloud providing in-depth reporting and dashboard capabilities, proviging insights on your service-desk operations.
Rapid Remote Salesforce CRM Implementation
We can help you go-live with a new CRM system within two weeks and for under £3k investment.
Assistance to Businesses and Charities
The COVID-19 has presented us all with a threat that could undermine our businesses and in turn, the communities in which we live.
We recognise the need to work together with the businesses so we can all get through these challenging times.
Our Clients
Our customers have consistently enjoyed working with our team – which is why we enjoy over 95% customer retention.
What they say
Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.
Working with the Gauri has been a great experience. Their professionalism and
Gauri pulled it together really well. Projects delivered on time and to budget.
The work performed by Gauri on SAP integration was pivotal in the successful implementation of our Slim4 supply chain solution. Gauri was involved in every step of the way, from requirements mapping and functional design specification, through to testing and implementation. The knowledge and work ethic at Gauri ensured that this was a seamless process; delivering the project on time and to budget.
How Arco, Gauri and SAP is helping to keep people safe at work.
How Gauri and CMS have achieved an integrated SAP CRM and ERP ecosystem.
Our CRM Success Stories
CASE STUDY
Discover how Gauri is helping Arco to achieve their digital transformation programme involving a large SAP estate and a complex transition to the Cloud across Sales and Service.
CASE STUDY
Discover how The Entertainer, founded by husband and wife team, Gary and Catherine Grant achieved an integrated multi-channel solution to improve their customer service.
CASE STUDY
Discover how a US based company providing a suite of financial services tools to casinos enabling secure transactions, streamlined card processing and legal compliance.
CASE STUDY
An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.
CASE STUDY
Marketing cloud implementation for a building material retail organisation in the New Zealand to improve the sales, customer responses and satisfaction.
CASE STUDY
UAE’s leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.
Fresh from the press
Assistance to businesses and charities during the Corona Virus Crisis
We at Gauri genuinely take social responsibility seriously. All of our staff are active and encouraged to help others less fortunate than us within the communities we live. The Corona virus crisis...
Five signs that you need a CRM
A CRM (Customer Relationship Management) platform helps you build customer relationships that last. In simple words, CRM software acts as a database of customer interactions that helps businesses...
Masterclass on ML/AI, and its influence in CRM by Ajit Jaokar
A masterclass event was delivered by Ajit Jaokar on 26th Feb 2020. Ajit is a Principal Data Scientist/AI Designer at the University of Oxford, and a top-rated influencer in the World Economic Forum....