by Anand Swamy | ERP, Field Service Management, General, Integration, SAP
In today’s highly competitive environment, companies who have invested in enterprise systems such as SAP find themselves constrained in responding to challenges and pressures in a timely and consistent fashion. The Challenges Through our conversations with our...
by Anand Swamy | CRM, ERP, Field Service Management, Integration
Briefly, why did CRM come into being as a distinct element in the first place; couldn’t it have been an extension of the all-encompassing ERP? During the early days of CRM, the concept was developed by a new set of companies who saw the value in developing a tool for...
by Samir Gujar | CRM, Field Service Management, General, Marketing, Salesforce
Who is your ideal partner? I owe much of my knowledge and implementation experience to the various large Global SIs I have worked for over the years. I have experienced massive multinational projects with global rollouts delivering complex solutions in a range of...
by Anand Swamy | CRM, Field Service Management, Salesforce, Service Insights
Field Service management solutions have improved substantially over recent years with the development of mobile technology, GPS tracking and current software technology. Organisations are adopting these solutions to...
by Anand Swamy | CRM, Field Service Management, Salesforce, Service Insights
Picking up my earlier thread (i.e. https://www.gauri.com/salesforce-field-service-lightning/), it is proving to be a great experience implementing FSL for a large transformation programme. It has certainly validated our view that a wide spectrum of business benefits...
by Anand Swamy | CRM, Field Service Management, Salesforce, SAP, Service Insights
With the launch of Cloud for Customer Service, SAP Field Service Management is all poised to take a major leap forward. The development of Field Service on the C4C (Cloud for Customer platform) has evolved with a fresh and efficient Solution architecture. Furthermore,...
