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Who is your ideal partner? I owe much of my knowledge and implementation experience to the various large Global SIs I have worked for over the years. I have experienced massive multinational projects with global rollouts delivering complex solutions in a range of...
CRM offers a definitive customer view across functions, channels, products and customer data types. It drives every customer interaction. CRM aspires to recreate the ‘traditional corner shop’ experience to millions of clients. Quality data is required to achieve...
Everyone wants CRM implementations to succeed in the first attempt. Yet, a surprising percentage of them face huge delays or failure. Having spent two decades implementing CRM solutions globally, and having learnt much working on various implementations with customers...
Next year, it will be 20 years since I first started working in the field of SAP. As I reflect on what has changed from the perspectives of a User and a Consultant, I find great similarities in the family of ERP and CRM solutions that I have seen. This includes cloud...
I remember in my initial days of SAP consulting, a single SAP solution would replace multiple legacy solutions within an organisation. That was disruption! We hear about disruptive innovations again today. In IT, Social, Mobile, (Big Data) Analytics and Cloud have...
