Salesforce Service Reporting Suite
The Reporting Suite (Service Add-On) provides a deep analytics reporting and dashboard solution for Salesforce Service users.
This is a great fit for businesses, who have implemented or planning to implement Salesforce Service Cloud solution. It provides meaningful insights and analysis on your customer support services and resource utilisation.
The reporting suite primarily offers a Service Management Dashboard for managers and team leaders, providing information on company-wide customer service standards and insights about service agents’ ways of working.
- Salesforce professional, enterprise or unlimited editions only
- Already implemented or considering implementation of Salesforce Service Cloud
- Use of omni-channel
- Entitlement process and milestones
- Cases originating from multiple sources