Insights
Technical Articles, Viewpoints, Best Practices
From time to time, our team publishes interesting articles, some technical, some non-technical, and often real-world experiences while working on a project. Enjoy reading and keep an eye on our linked-in.
Challenges in a CRM implementation
If you're in the process of choosing a platform for CRM, there are numerous solutions to choose from that are currently available today. Back in the early days of CRM, there were only a handful. Over the last two decades we have seen more than twenty platforms;...
Our experience in deploying Salesforce FSL
Picking up my earlier thread (i.e. https://www.gauri.com/salesforce-field-service-lightning/), it is proving to be a great experience implementing FSL for a large transformation programme. It has certainly validated our view that a wide spectrum of business benefits...
Digital Transformation or Digital Confusion?
Everyone’s talking about enterprise digital transformation. Some companies have been on this journey for a while, others have barely started. Regardless of where each company is on this particular journey, it is becoming increasingly evident that there are many...
How engaged are you with your customers?
Everyone's talking about Customer Engagement. All of us have become marketers; the interactive touch points with the customers are now spread across various departments. Hence, customer engagement has become everyone’s responsibility. Engagement can happen through...
On Cloud 9 with Field Service on Cloud for Customer
With the launch of Cloud for Customer Service, SAP Field Service Management is all poised to take a major leap forward. The development of Field Service on the C4C (Cloud for Customer platform) has evolved with a fresh and efficient Solution architecture. Furthermore,...