Picking up my earlier thread (i.e. https://www.gauri.com/salesforce-field-service-lightning/), it is proving to be a great experience implementing FSL for a large transformation programme.

It has certainly validated our view that a wide spectrum of business benefits that can accrue from a modern field service management tool, for instance, a single solution is replacing about 5 legacy applications covering:

  • Ticketing
  • Workforce scheduling and optimisation
  • Mobile application
  • GPS resource tracking
  • Customer self service

Additionally, the Salesforce FSL solution gives a great optimisation engine leveraging the years of experience of Click Scheduling software in this field.

This includes online integration with google maps for route, distance, time related calculations, managing teams of service personnel using Crew management to name a few.

As the product continues to develop rapidly, with further additions like the IOT insights (https://www.salesforce.com/blog/2018/12/iot-insights-for-field-service-lightning.html), this is opening up a great opportunity for all organisations with a significant Field Service footprint to step back and relook at their legacy Field Service applications with a view to transforming their Field service operations.

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