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Field Service Management Pitfalls and Opportunities

Field Service Management Pitfalls and Opportunities

by Anand Swamy | CRM, Field Service Management, Salesforce, Service Insighths

Field Service management solutions have improved substantially over recent years with the development of mobile technology, GPS tracking and current software technology. Organisations are adopting these solutions to...
Our experience in deploying Salesforce FSL

Our experience in deploying Salesforce FSL

by Anand Swamy | CRM, Field Service Management, Salesforce, Service Insighths

Picking up my earlier thread (i.e. https://www.gauri.com/salesforce-field-service-lightning/), it is proving to be a great experience implementing FSL for a large transformation programme. It has certainly validated our view that a wide spectrum of business benefits...
On Cloud 9 with Field Service on Cloud for Customer

On Cloud 9 with Field Service on Cloud for Customer

by Anand Swamy | CRM, Field Service Management, Salesforce, SAP, Service Insighths

With the launch of Cloud for Customer Service, SAP Field Service Management is all poised to take a major leap forward. The development of Field Service on the C4C (Cloud for Customer platform) has evolved with a fresh and efficient Solution architecture. Furthermore,...

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