CRM for IT Services
Enable technology adoption to fuel organisation growth
IT needs to step-up its game to enable growth through data-driven application ecosystem.
The Challenge
Technology is rapidly changing. Modern IT leadership need to think beyond staying relevant. Questions are:
- Which solution is right for my organisation
- How do I ensure technology adoption is aligned to my organisation’s strategy and existing technology adoption maturity
- How can I leverage technology for organisation’s growth
- How should chose the right technology partner, who has the intent to help me in my journey, and has the right depth of knowledge and is cost effective.
These questions need a thorough assessment, experience and foresight. You need a partner, who believes in your vision and helps you co-create the pathway to achieve it.
Why Gauri
Gauri was founded on a principle that our customers must get the right value from their IT investments. We have been helping organisations build robust digital platforms for more than a decade with 95% client retention.
Our unique engagement model provides a flexible and transparent view on our processes forging collaboration and certainty. Most importantly, our talented and motivated team will stand by throughout the transformation journey however big or smaller a project is.
While statistics state that majority of digital transformation programmes fail, each one of our implementations have been a huge success. Like any project, there were challenges, which we overcome by brining-in our experience, technical knowledge, collaborative approach and most importantly, our intent, of being a trusted partner to ensure the ultimate success for our clients.


Our experience in deploying Salesforce FSL
Picking up my earlier thread (i.e. https://www.gauri.com/salesforce-field-service-lightning/), it is proving to be a great experience implementing FSL for a large transformation programme. It has certainly validated our view that a wide spectrum of business benefits...
Of Oil, Data, and the Reliance Juggernaut!
It was nostalgic going back to the organisation that we built the foundation of our careers in - back then in the 90's setting up sales and operations for one of India's largest petrochemical unit that was just "Going Live ". Size, scale and achieving what would be...
Era of Data Driven Solutions
Next year, it will be 20 years since I first started working in the field of SAP. As I reflect on what has changed from the perspectives of a User and a Consultant, I find great similarities in the family of ERP and CRM solutions that I have seen. This includes cloud...
The Oncoming Era of Clouds
A handful of years ago came a furious wind that swayed away the traditional ways of doing business. With it, it brought a giant cloud that marked its territory in the vast sky. The cloud was Salesforce - and it has been expanding ever since; offering a variety of...
Data Synchronisation with iPaaS
Data Synchronisation, the term itself is self-explanatory, and it may mean something in an entirely different way; depending on the user. For an end user, it may mean keeping income and expenditure in sync. For a business user, it could mean having the same set of...
iPaaS – Informatica Cloud
Integration has become a key in today’s disruptive era. A lot of marketing content is revolving around integration platforms, especially iPaaS (Integration Platform-as-Service); a new methodology to overcome the problems of integration with applications and processes...