Salesforce Integration

Salesforce Integration Expertise by Gauri - A UK-based Salesforce Partner

Salesforce CRM is a fantastic solution for realising CRM strategy, but it’s a part of a larger enterprise application landscape. Integrated CRM solution through Salesforce Integration with backend enterprise solutions is essential for achieving true 360 view of the customer.

360 view of the customer can provide hyper personalised engagement resulting customer delight and loyalty. Unfortunately, we have seen that often Salesforce Integration best practices are missed out in CRM implementation strategy. This creates silos of technology stacks and integration is always an afterthought.

How we have imbibed Salesforce Integration Best Practices.

Customers who choose Salesforce implementation partners based on their Salesforce expertise alone are bound to be rudely shocked when it comes to dealing with complex scenarios like in Salesforce Service Cloud like Service contract, Field Service or for that matter integrated Salesforce Sales Cloud. These Salesforce integrations require in-depth knowledge about technology and process across CRM and ERP landscape. And a very few UK based Salesforce Partners can claim expertise in these areas.

Using our decades of experience in implementing CRM solutions and deep understanding of customer needs we have developed accelerators based on Salesforce Integration Best practices which significantly reduce implementation costs and time while ensuring robust solution of high quality. This integration solution provides a foundation providing right platform for data driven decision making using Salesforce Reporting.

Gauri Salesforce Integration Accelerators:

  • Salesforce Customer 360 view on SAP ERP
  • Salesforce Integration to SAP and S4HANA ERP
  • Salesforce Integration to HR solutions like Workday or SuccessFactors
  • Ecommerce integration with SAP and Salesforce
  • Salesforce Integration 3rd party solutions or inhouse applications
  • Salesforce Integration with Social media channels like twitter, Facebook, and LinkedIn
  • Salesforce Integration with Telephony software like New Voice Media, Avaya, Cisco
  • Salesforce Integration with GIS solutions

These accelerators can be deployed quickly and provide head start for Salesforce integration. Our Salesforce Integration consultants work with multiple iPaaS solutions like Mulesoft, Talend, Boomi or SAP PO or Data services.

How our Salesforce Integration consultants are different.

Our Salesforce practice has been built on a solid foundation on implementing and supporting several CRM solutions in SAP over past couple of decades. We have brought in this experience in building a team of Salesforce Integration consultants who are multi skilled right from Salesforce, to middleware like Mulesoft and Talend, to SAP ERP, a key skill to achieve truly Integrated CRM solution. Our Salesforce Integration consultants are well versed with Salesforce Integration best practices to ensure project success. Also, we use a hybrid agile methodology using a right shore model which we have been perfecting over last 15 years since our inception. This guarantees proactive and collaborative engagement with our customers with complete transparency through the project. As Salesforce partner we ensure that our Salesforce consultants are abreast with the latest technology features through certifications and accreditation.
We bring the end-to-end solution and business understanding, a mature delivery methodology, a highly motivated Salesforce consultants and driven by our ethos to maximise the value that we deliver to our customers through fair play, transparency, and a spirit of partnership. Our customers are biggest advocates, we have around 95% customer retention.

Watch this webinar to learn how we helped Ideal boilers achieve Salesforce Integration with SAP.

If you are embarking on a CRM journey or want help or advice or assistance with your existing Salesforce Integration, then please contact us now.

Let's talk!

Drop us a line or two to tell us about your project and we'll be in touch.

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