Salesforce Integration

Gauri a UK-based Salesforce Partner

Salesforce CRM is a fantastic solution for realising CRM strategy, but it’s a part of a larger enterprise application landscape. Integrated CRM solution through Salesforce Integration with backend enterprise solutions is essential for achieving true 360 view of the customer.

360 view of the customer can provide hyper personalised engagement resulting customer delight and loyalty. Unfortunately, we have seen that often Salesforce Integration best practices are missed out in CRM implementation strategy. This creates silos of technology stacks and integration is always an afterthought.

How we have imbibed Salesforce Integration Best Practices.

Customers who choose Salesforce implementation partners based on their Salesforce expertise alone are bound to be rudely shocked when it comes to dealing with complex scenarios like in Salesforce Service Cloud like Service contract, Field Service or for that matter integrated Salesforce Sales Cloud. These Salesforce integrations require in-depth knowledge about technology and process across CRM and ERP landscape. And a very few UK based Salesforce Partners can claim expertise in these areas.

Using our decades of experience in implementing CRM solutions and deep understanding of customer needs we have developed accelerators based on Salesforce Integration Best practices which significantly reduce implementation costs and time while ensuring robust solution of high quality. This integration solution provides a foundation providing right platform for data driven decision making using Salesforce Reporting.

Gauri Salesforce Integration Accelerators:

  • Salesforce Customer 360 view on SAP ERP
  • Salesforce Integration to SAP and S4HANA ERP
  • Salesforce Integration to HR solutions like Workday or SuccessFactors
  • Ecommerce integration with SAP and Salesforce
  • Salesforce Integration 3rd party solutions or inhouse applications
  • Salesforce Integration with Social media channels like twitter, Facebook, and LinkedIn
  • Salesforce Integration with Telephony software like New Voice Media, Avaya, Cisco
  • Salesforce Integration with GIS solutions

These accelerators can be deployed quickly and provide head start for Salesforce integration. Our Salesforce Integration consultants work with multiple iPaaS solutions like Mulesoft, Talend, Boomi or SAP PO or Data services.

How our Salesforce Integration consultants are different.

Our Salesforce practice has been built on a solid foundation on implementing and supporting several CRM solutions in SAP over past couple of decades. We have brought in this experience in building a team of Salesforce Integration consultants who are multi skilled right from Salesforce, to middleware like Mulesoft and Talend, to SAP ERP, a key skill to achieve truly Integrated CRM solution. Our Salesforce Integration consultants are well versed with Salesforce Integration best practices to ensure project success. Also, we use a hybrid agile methodology using a right shore model which we have been perfecting over last 15 years since our inception. This guarantees proactive and collaborative engagement with our customers with complete transparency through the project. As Salesforce partner we ensure that our Salesforce consultants are abreast with the latest technology features through certifications and accreditation.
We bring the end-to-end solution and business understanding, a mature delivery methodology, a highly motivated Salesforce consultants and driven by our ethos to maximise the value that we deliver to our customers through fair play, transparency, and a spirit of partnership. Our customers are biggest advocates, we have around 95% customer retention.

Watch this webinar to learn how we helped Ideal boilers achieve Salesforce Integration with SAP.

If you are embarking on a CRM journey or want help or advice or assistance with your existing Salesforce Integration, then please contact us now.

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CRM Case Studies

Groupe Atlantic

Read how Gauri implemented one of the largest Salesforce Field Service programme for a leading HVAC manufacturer in the UK.

RMS


Read how Gauri helped a leading retail merchant service provider to improve Salesforce adoption within the company and also save significant licensing costs.

Arco

Read how Gauri delivered a comprehensive SAP Sales and Service CRM for a leading safety equipment retailer in the UK.

The Entertainer

Read how Gauri implemented SAP CRM for a leading Toy Retailer with complete integration with commerce and service desk. 

Stelrad

Read how Gauri deployed SAP Sales Cloud for Stelrad, a leading radiator brand in the UK, within 9 weeks. Another project delivered on time and budget.

Shimtech


Read how Gauri rapidly deployed SAP Sales Cloud for a specialist manufacturer of high-performance composites in aerospace, globally across 11 countries.

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Discover how a US based company providing a suite of financial services tools to casinos enabling secure transactions, streamlined card processing and legal compliance.

Case Study

An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.

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Marketing cloud implementation for a building material retail organisation in the New Zealand to improve the sales, customer responses and satisfaction.

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UAE's leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.

Testimonials

Gauri is a solid partner as they have been through this journey, standing solidly with us through all the ups and downs that a project lifecycle typically goes through. Their deep end-to-end solution knowledge and technical know-how (Salesforce + SAP + Talend) coupled with niche Field Service experience was invaluable. Their ethos and ability to adapt to changing project needs helped us to achieve this milestone jointly in a true partnership.

John Glanville

Chief Information Officer, Groupe Atlantic UK Division

Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.

Michael Johnson

Business Analyst, Stelrad UK

Gauri pulled it together really well. Projects delivered on time and to budget.

Paul Roughley

Director, CMS Distribution UK

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