by Samir Gujar | CRM, Data, Salesforce
Everyone wants CRM implementations to succeed in the first attempt. Yet, a surprising percentage of them face huge delays or failure. Having spent two decades implementing CRM solutions globally, and having learnt much working on various implementations with customers...
by Anand Swamy | CRM, SAP
We are leaders in implementing and supporting CRM solutions for Sales, Marketing and Customer Support. Ideal Boilers, a Groupe Atlantic company, who are a leading boiler manufacturer for commercial and domestic deployments, was looking for partners to implement a...
by Shankar Hariharan | CRM, Salesforce
If you’re in the process of choosing a platform for CRM, there are numerous solutions to choose from that are currently available today. Back in the early days of CRM, there were only a handful. Over the last two decades we have seen more than twenty platforms;...
by Anand Swamy | CRM, Field Service Management, Salesforce, Service Insights
Picking up my earlier thread (i.e. https://www.gauri.com/salesforce-field-service-lightning/), it is proving to be a great experience implementing FSL for a large transformation programme. It has certainly validated our view that a wide spectrum of business benefits...
by Praveen Yadav | CRM, eCommerce, SAP
Commerce Capable Let’s face it: it is about time for companies to change and get commerce capable. Our consumers are empowered and that is something we cannot take back. The shopping experience has become just as important, if not more so, than the product itself. 3/5...
