What will you promise your customers next?

What will you promise your customers next?

I have been often asked who is responsible for Customer Engagement in an organisation. Quite a few companies designate someone in the Marketing Department (Marketing Managers, Marketing Directors or even CMOs), others create roles with fancy titles of Customer...
Will PaaS replace packaged ERP solutions?

Will PaaS replace packaged ERP solutions?

I remember in my initial days of SAP consulting, a single SAP solution would replace multiple legacy solutions within an organisation. That was disruption! We hear about disruptive innovations again today. In IT, Social, Mobile, (Big Data) Analytics and Cloud have...