CRM
We are digital CRM experts.
We help our clients simplify complexities, generate value and optimise their CRM solution. We are a rapidly growing CRM practice with deep experience in ERP integration. Our recent success stories are the testimony of our capabilities.
We shape your CRM strategy
A joined-up CRM strategy with overall customer engagement piece including commerce.
Understand your customers better
Achieve a true customer-360° view, with full integration with your back-end.
We apply innovative technologies
Leverage the latest in technology such as data warehouse, data lake, cloud and ML/AI.
Achieve end-to-end integration
Seamlessly integrate customer engagement, commerce and back-end processes.
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Groupe Atlantic
Read how Gauri implemented one of the largest Salesforce Field Service programme for a leading HVAC manufacturer in the UK.
RMS
Read how Gauri helped a leading retail merchant service provider to improve Salesforce adoption within the company and also save significant licensing costs.
Arco
Read how Gauri delivered a comprehensive SAP Sales and Service CRM for a leading safety equipment retailer in the UK.
The Entertainer
Read how Gauri implemented SAP CRM for a leading Toy Retailer with complete integration with commerce and service desk.
Stelrad
Read how Gauri deployed SAP Sales Cloud for Stelrad, a leading radiator brand in the UK, within 9 weeks. Another project delivered on time and budget.Shimtech
Read how Gauri rapidly deployed SAP Sales Cloud for a specialist manufacturer of high-performance composites in aerospace, globally across 11 countries.
Case Study
Discover how a US based company providing a suite of financial services tools to casinos enabling secure transactions, streamlined card processing and legal compliance.
Case Study
An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.
Case Study
Marketing cloud implementation for a building material retail organisation in the New Zealand to improve the sales, customer responses and satisfaction.
Case Study
UAE’s leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.
Gauri is a solid partner as they have been through this journey, standing solidly with us through all the ups and downs that a project lifecycle typically goes through. Their deep end-to-end solution knowledge and technical know-how (Salesforce + SAP + Talend) coupled with niche Field Service experience was invaluable. Their ethos and ability to adapt to changing project needs helped us to achieve this milestone jointly in a true partnership.
Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.
Gauri pulled it together really well. Projects delivered on time and to budget.
Our experience in deploying Salesforce FSL
Picking up my earlier thread (i.e. https://www.gauri.com/salesforce-field-service-lightning/), it is proving to be a great experience implementing FSL for a large transformation programme. It has certainly validated our view that a wide spectrum of business benefits...
The Oncoming Era of Clouds
A handful of years ago came a furious wind that swayed away the traditional ways of doing business. With it, it brought a giant cloud that marked its territory in the vast sky. The cloud was Salesforce - and it has been expanding ever since; offering a variety of...
The Tricks of Great Commerce Capability: Why the Hype Around SAP Hybris?
Commerce Capable Let’s face it: it is about time for companies to change and get commerce capable. Our consumers are empowered and that is something we cannot take back. The shopping experience has become just as important, if not more so, than the product itself. 3/5...
