Case Study – Dorsuite

Bringing agility, responsiveness with a standard and streamlined Salesforce Sales CRM system for DorSuite

About DorSuite

Dorsuite, a leading UK manufacturer of performance door sets and architectural ironmongery, has over 20 years of industry experience and evolved from its original name, Scotdor. Committed to quality and sustainability, the company operates three UK facilities, ensuring stringent manufacturing controls. DorSuite provide tailored, comprehensive solutions and dedicated support, making them a reliable partner in the construction sector.

The challenge

DorSuite were looking to replace their sales system with a more adaptable, scalable and mobile-friendly solution, a system that future-proof and supports their business grown objectives. Achieving an integrated lead scoring and opportunity gap analysis from Salesforce CRM was a key requirement. The implementation schedule was tight as DorSuite wanted to start their new year on a new system.

The solution

Gauri implemented Salesforce CRM system that improved sales efficiency and customer management across sales stages for DorSuite. We developed a custom lead scoring and opportunity gap analysis functionality to meet their critical requirement. Through Salesforce CRM, DorSuite achieved a modern, adaptable and mobile-friendly CRM system that supports future growth. Realtime reporting capabilities helped decision-making process within the sales management stakeholders.

How Gauri added value

Leveraging decades of sales process and CRM experience, Gauri delivered a comprehensive transformation of DorSuite’s sales system:

  • Fast Implementation through RDS: Implemented Gauri’s Rapid Deployment Solution (RDS) to meet the time-critical project deadline
  • Bespoke Functionality Development: Developed bespoke solutions for lead scoring and opportunity gap analysis, significantly improving speed and accuracy compared to previous Excel-based methods
  • Enhanced Reporting: Designed and delivered a new reporting solution using live data, replacing the old system that relied on extracted datasets
  • User Training: Enabled DorSuite’s IT team to become self-sufficient in managing the new Salesforce platform

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