Evolving an Integrated Cloud CRM Strategy
Are you looking for a proven strategy to build on your existing CRM estate?
Are you grappling with how to transition to the Cloud from your existing on-premise CRM solution
Is your desire for a “Single Customer View” still elusive?
Does your CRM seamlessly integrate with your customer engagement and commerce processes?
In a rapidly developing digital world, your CRM strategy needs to be flexible, joined up with the overall customer engagement piece, leverage the latest in technology – cloud and artificial intelligence, and build on the investment already made in your existing CRM solution.
As an example, a disjointed customer service and eCommerce platform will not be able to deliver the Customer experience you are looking to achieve. A true 360 view of the customer will not be possible unless your CRM is fully integrated with your order fulfilment systems.
With our years of experience and specialisation in CRM, we are building some good success stories working with our customers on leading CRM platforms by SAP and Salesforce.