CRM

Evolving an Integrated Cloud CRM Strategy

Are you looking for a proven strategy to build on your existing CRM estate?

Are you grappling with how to transition to the Cloud from your existing on-premise CRM solution

Is your desire for a “Single Customer View” still elusive?

Does your CRM seamlessly integrate with your customer engagement and commerce processes?

In a rapidly developing digital world, your CRM strategy needs to be flexible, joined up with the overall customer engagement piece, leverage the latest in technology – cloud and artificial intelligence, and build on the investment already made in your existing CRM solution.

As an example, a disjointed customer service and eCommerce platform will not be able to deliver the Customer experience you are looking to achieve. A true 360 view of the customer will not be possible unless your CRM is fully integrated with your order fulfilment systems.

With our years of experience and specialisation in CRM, we are building some good success stories working with our customers on leading CRM platforms by SAP and Salesforce.

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CASE STUDY

Arco’s mission is to keep people safe at work. Discover how Gauri is helping Arco to achieve their digital transformation programme involving a large SAP estate and a complex transition to the Cloud.

CASE STUDY

The Entertainer was founded in 1981 by husband and wife team, Gary and Catherine Grant. They needed an integrated multi-channel solution to help improve their customer service.

CASE STUDY

US based company that provides a suite of financial services tools to casinos that enable secure transactions, streamlined card processing and thwart money-laundering threats.

CASE STUDY

An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.

CASE STUDY

Marketing cloud implementation for a building material retail organisation in the NZ to improve the sales, customer responses and satisfaction.

CASE STUDY

UAE’s leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.

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