We are digital CRM experts.
We help our clients simplify complexities, generate value and optimise their CRM solution. We are a rapidly growing CRM practice with deep experience in ERP integration. Our recent success stories are the testimony of our capabilities.
We shape your CRM strategy
A joined-up CRM strategy with overall customer engagement piece including commerce.
Understand your customers better
Achieve a true customer-360° view, with full integration with your back-end.
We apply innovative technologies
Leverage the latest in technology such as data warehouse, data lake, cloud and ML/AI.
Achieve end-to-end integration
Seamlessly integrate customer engagement, commerce and back-end processes.
Practice Head - CRM
Director, Strategy and Sales
Are you looking for a CRM partner you can trust? Give us a call or leave a message, and we will get back to you as soon as we can.
Read how Gauri implemented one of the largest Salesforce Field Service programme for a leading HVAC manufacturer in the UK.
Read how Gauri helped a leading retail merchant service provider to improve Salesforce adoption within the company and also save significant licensing costs.
Read how Gauri delivered a comprehensive SAP Sales and Service CRM for a leading safety equipment retailer in the UK.
Read how Gauri implemented SAP CRM for a leading Toy Retailer with complete integration with commerce and service desk.
Read how Gauri rapidly deployed SAP Sales Cloud for a specialist manufacturer of high-performance composites in aerospace, globally across 11 countries.
Discover how a US based company providing a suite of financial services tools to casinos enabling secure transactions, streamlined card processing and legal compliance.
An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.
Marketing cloud implementation for a building material retail organisation in the New Zealand to improve the sales, customer responses and satisfaction.
UAE's leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.
Gauri is a solid partner as they have been through this journey, standing solidly with us through all the ups and downs that a project lifecycle typically goes through. Their deep end-to-end solution knowledge and technical know-how (Salesforce + SAP + Talend) coupled with niche Field Service experience was invaluable. Their ethos and ability to adapt to changing project needs helped us to achieve this milestone jointly in a true partnership.
Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.
Gauri pulled it together really well. Projects delivered on time and to budget.
Introduction Here, we discuss themes familiar to many in CRM. We build on foundations laid in these articles and add to the discussion with our input. Do check out these academic articles. We appreciate the efforts of those authors: Invisible data quality issues in a...
Briefly, why did CRM come into being as a distinct element in the first place; couldn’t it have been an extension of the all-encompassing ERP? During the early days of CRM, the concept was developed by a new set of companies who saw the value in developing a tool for...
Who is your ideal partner? I owe much of my knowledge and implementation experience to the various large Global SIs I have worked for over the years. I have experienced massive multinational projects with global rollouts delivering complex solutions in a range of...