What will you promise your customers next?

What will you promise your customers next?

I have been often asked who is responsible for Customer Engagement in an organisation. Quite a few companies designate someone in the Marketing Department (Marketing Managers, Marketing Directors or even CMOs), others create roles with fancy titles of Customer...
I missed you Alex!

I missed you Alex!

I recently booked my car for a routine service at my regular authorised service center. I booked a courtesy car well in advance and I was due to drop the car off after the school run at 8:30am. Unfortunately, I was just recovering from the flu  and was feeling very...