by Pratik Gandhi | Jul 2, 2015 | Mobile
Since the Millennium, some 52% of the Fortune 500 companies have ceased trading, with a failure to keep up with new technology being given as a contributory reason. They were out-innovated by their competitors and could not simplify their collaborative interaction....
by Pratik Gandhi | Dec 20, 2014 | Customer Engagement
Over the last 20 years, there have been significant changes in how a customer is contacted and how a customer can interact with the seller/retailer. The world has moved from the concept of Single channel to Multi-channel to Omni-channel. Let us understand how these...
