The Challenge

Legacy CRM and disconnected operations

The Challenge

Legacy CRM and disconnected operations

Customer service organisations are under constant pressure to deliver faster, more consistent, and more personalised experiences, while operating across multiple channels, systems, and teams.

Many organisations struggle with legacy service platforms that lack visibility into customers, orders, assets, and entitlements, resulting in slow resolution times, poor first-contact resolution, and inconsistent service quality.

Without a modern, integrated service CRM, service teams are forced to work around systems rather than being enabled by them.

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SAP Sales Cloud V2

Intelligent CRM in the Cloud

SAP Sales Cloud V2

Intelligent CRM in the Cloud

Gauri helps organisations design, implement, and optimise SAP Service Cloud as part of an end-to-end service and CRM strategy, not a standalone ticketing tool.

  • Service-first design – Aligning Service Cloud to real service processes, SLAs, and customer journeys
  • Connected service landscape – Tight integration with S/4HANA, Sales Cloud, and back-end systems
  • Omnichannel service enablement – Supporting email, chat, phone, self-service, and digital channels
  • Operational visibility – Real-time insight into cases, queues, performance, and service quality
  • Scalable, future-ready architecture – Supporting growth, automation, and AI-enabled service models
  • Adoption-led delivery – Ensuring service teams embrace and benefit from the platform
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Why Gauri

Why Gauri

auri brings deep, hands-on experience delivering service CRM platforms across SAP and Salesforce, enabling us to design Service Cloud solutions that are robust, scalable, and adopted by service teams.

  • Proven delivery of enterprise service CRM programmes
  • Expertise across SAP Service Cloud, Sales Cloud, and integrated CX solutions
  • Strong understanding of contact centre operations and service KPIs
  • Ability to support multi-CRM and hybrid service environments
  • Focus on measurable outcomes such as first-contact resolution, case turnaround, and customer satisfaction

We don’t just implement service platforms — we help organisations transform how service is delivered.

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Our expertise

How we can help

Our expertise

How we can help

  • SAP Service Cloud Implementation

    Designing and delivering Service Cloud solutions aligned to complex service operations.

  • Service CRM Strategy & Design

    Helping organisations define how Service Cloud fits within broader CRM and CX landscapes.

  • Integration with S/4HANA

    Connecting service agents to orders, deliveries, billing, warranties, and installed base data.

  • Case Management & Workflow Automation

    Optimising case handling, routing, escalation, and resolution through intelligent workflows.

  • Analytics, SLAs & Performance Insights

    Delivering dashboards and reporting for service performance, SLAs, and continuous improvement.

  • User Adoption & Change Enablement

    Driving adoption through intuitive design, training, and structured change management.
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FAQ

Frequently asked questions

Industries

Delivering SAP Across Industries

Manufacturing

Tailored, end-to-end solutions for manufacturers.

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Financial Services

Transform your financial institution with Gauri’s Salesforce & SAP expertise.

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Automotive

Transform your automotive sales and service business with Gauri’s Salesforce & SAP Expertise.

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Third Sector

Empowering non-profits with robust digital platforms and services.

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Our Clients

Trusted by
leading brands

John Glanville | CIO, Groupe Atlantic UK, ROI & US Division

Gauri quickly understood our project remit and delivered with competence, flexibility, and unwavering support. Their deep expertise across Salesforce, SAP, Talend, and Field Service, combined with a collaborative ethos, ensured we met timelines, respected budgets, and achieved success through true partnership.

John Glanville, CIO, Groupe Atlantic UK, ROI & US Division
Gareth Bullen | Managing Director, Micro Tech UK

Micro Tech UK distributes endoscopy devices to NHS and private hospitals in the UK. We needed an effective system that could be implemented quickly. Gauri delivered SAP Business One in just three months, professionally and seamlessly, and it worked perfectly from day one. SAP Business One is an excellent platform for growth, and Gauri proved to be an outstanding partner to implement it.

Gareth Bullen, Managing Director, Micro Tech UK
Alan Garratt | Head of Operations, Arco

What sets Gauri apart from its competitors is the approach that they take during the implementation. They helped us with their own experience, ideas and knowledge of the product suite to drill down into what we required.

Alan Garratt, Head of Operations, Arco
Justin Ashton | Supply Chain Manager

The work performed by Gauri on SAP integration was pivotal in the successful implementation of our Slim4 supply chain solution. Gauri was involved in every step of the way, from requirements mapping and functional design specification, through to testing and implementation.

Justin Ashton, Supply Chain Manager