The Challenge

Achieving Unified, Intelligent Engagement

The Challenge

Achieving Unified, Intelligent Engagement

Enterprises often struggle to create consistent, personalised experiences across channels and platforms. Marketing data is spread across SAP, Salesforce, e-commerce platforms, service systems, and marketing tools — making it difficult to build meaningful segments, automate journeys, or measure impact.

Many marketing initiatives still operate in silos because digital marketing platforms are not integrated with customer acquisition and nurturing strategies based on real-time engagement or campaign response data.

Marketing teams face additional challenges:

  • disconnected data models
  • manual, siloed campaigns
  • inconsistent attribution
  • difficulty aligning marketing with sales and service outcomes

The result is fragmented engagement, low relevance, and missed revenue opportunities.

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SAP Emarsys

A unified approach to
customer engagement

SAP Emarsys

A unified approach to
customer engagement

SAP Emarsys, combined with Gauri’s cross-platform expertise, provides a unified approach to any prospect or existing customer engagement.

Emarsys delivers real-time personalisation, omnichannel campaign automation, and AI-driven insights — while Gauri ensures it connects seamlessly with your wider technology landscape, including SAP Commerce, SAP Sales & Service Cloud, SAP S/4HANA, Salesforce Sales Cloud, Service Cloud, and Customer 360 initiatives.

We leverage our multi-industry experience in retail, manufacturing, automotive, financial services, and the third sector to design customer journeys that align with real buying behaviour and operational realities.

With Gauri, Emarsys becomes more than a marketing tool — it becomes a strategic engine for lifecycle engagement, revenue growth, and customer value. With our end-to-end integration capabilities, your business shall leverage the power of digital transformation with a complete Customer-360 view.

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Our expertise

How we can help

Our expertise

How we can help

  • Industry-Led Journey Design

    Customer journeys designed using sector-specific insight from retail, manufacturing, automotive, and non-profit operations.

  • Real-Time Segmentation & Personalisation Models

    Building unified profiles, actionable segments, and dynamic personalisation powered by Emarsys and CDP-ready architectures.

  • End-to-End Implementation & Activation

    Discovery, data preparation, configuration, channel enablement, journey setup, testing, and go-live — all delivered by certified experts.

  • Ongoing Campaign & Experience Optimisation

    Continuous refinement of segments, content, journeys, KPIs, and integration points to maximise business and revenue outcomes.

  • Cross-Platform SAP + Salesforce Integration

    Proven capability integrating Emarsys with SAP datasets and Salesforce CRM to create a unified marketing and engagement layer.

  • Marketing Data with Reporting Models

    Powerful collection of data models from SAP Emarsys to help you intelligently analyse data using AI.
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Our Services

Achieving ROI from SAP Emarsys

Implementation Service

Our SAP Emarsys Implementation delivers rapid value, aligning processes with best practices, ensuring adoption, and driving measurable enterprise-wide business transformation for your marketing function.

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Industries

Delivering SAP Emarsys Platform across industries

Manufacturing

Tailored, end-to-end solutions for manufacturers.

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Automotive

Transform your automotive sales and service business with Gauri’s Salesforce & SAP Expertise.

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Financial Services

Transform your financial institution with Gauri’s Salesforce & SAP expertise.

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Third Sector

Empowering non-profits with robust digital platforms and services.

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Our Clients

Trusted by
leading brands

John Glanville | CIO, Groupe Atlantic UK, ROI & US Division

Gauri quickly understood our project remit and delivered with competence, flexibility, and unwavering support. Their deep expertise across Salesforce, SAP, Talend, and Field Service, combined with a collaborative ethos, ensured we met timelines, respected budgets, and achieved success through true partnership.

John Glanville, CIO, Groupe Atlantic UK, ROI & US Division
Gareth Bullen | Managing Director, Micro Tech UK

Micro Tech UK distributes endoscopy devices to NHS and private hospitals in the UK. We needed an effective system that could be implemented quickly. Gauri delivered SAP Business One in just three months, professionally and seamlessly, and it worked perfectly from day one. SAP Business One is an excellent platform for growth, and Gauri proved to be an outstanding partner to implement it.

Gareth Bullen, Managing Director, Micro Tech UK
Alan Garratt | Head of Operations, Arco

What sets Gauri apart from its competitors is the approach that they take during the implementation. They helped us with their own experience, ideas and knowledge of the product suite to drill down into what we required.

Alan Garratt, Head of Operations, Arco
Justin Ashton | Supply Chain Manager

The work performed by Gauri on SAP integration was pivotal in the successful implementation of our Slim4 supply chain solution. Gauri was involved in every step of the way, from requirements mapping and functional design specification, through to testing and implementation.

Justin Ashton, Supply Chain Manager