About Roper Rhodes
Roper Rhodes is one of the UK’s leading independent suppliers of bathroom furniture and bathroom products. To support its growth ambitions, the company set out to transform its analytics capability and move beyond traditional SAP-driven reporting towards a modern, self-service analytics platform.
The Goal
The objective was clear: empower business users to interrogate data on demand, without reliance on IT-built reports. Roper Rhodes wanted to achieve a single, consolidated analytics foundation capable of delivering accurate, multi-dimensional insights across customers, products, inventory, and operations.
The Challenge
The company’s data was fragmented across multiple systems, including SAP ECC, CRM, warehouse management, Slimstock, and spreadsheets. This created several challenges:
- Reporting was dependent on IT, resulting in slow turnaround times.
- Limited visibility across business domains restricted agility in decision-making.
- Maintaining data integrity while consolidating from multiple sources was complex.
- Leaders lacked the ability to query data freely and access facts in real time.
The Solution
As a long-standing trusted advisor, Gauri worked alongside Roper Rhodes to evaluate multiple analytics platforms, ultimately selecting ThoughtSpot for its powerful search-driven, self-service analytics. Gauri then designed and delivered the end-to-end solution, which included:
- Data extractors from SAP ECC and other operational systems.
- A SQL staging area consolidating data into a single logical source of truth.
- Integration of CRM, warehouse, inventory, demand management, and spreadsheet data.
- Seamless integration with ThoughtSpot to enable Google-like search and self-service analytics.
Industry Impact
In today’s market, agility and fact-based decision-making are vital. With ThoughtSpot, Roper Rhodes can now:
- Interrogate data instantly from multiple perspectives.
- Empower users to make better, faster business decisions.
- Leverage interactive Pinboards for immediate business insight each day.
- Move from hunch-based to evidence-driven decision-making across the organisation.
The Outcome
Roper Rhodes has achieved a step change in its analytics capability. The business now has a scalable, modern analytics foundation, empowering users to act with confidence and speed. By removing dependency on IT for reporting, the company has realised faster insights, greater efficiency, and a culture of fact-based decision-making.
“It is astonishing”
The accessibility of the data and the ability to interrogate it from so many perspectives represents an enormous step forwards.
The system has provided me with the ability to obtain accurate facts and data relating to a massive range of enquiries on demand. I can identify information relating to customers, products, regions as and when I need them, instead of needing to submit requests to analysts and await a response. This makes me much more agile, and much more inclined to obtain facts rather than operate on hunches, that should lead to better decision making.
In addition, the Pinboards are the first things I launch when I log on each morning, which give me an immediate insight into the state of the business. It isn’t often that a game-changing technology comes along, and Thoughtspot has proven to be in that bracket for us.
William Steele, Operations Director, Roper Rhodes