SAP Service Cloud

SAP Service Cloud

Delivering exceptional customer service with unprecedented speed and flexibility; SAP Service Cloud is designed to wow the customer, the agent and field service personnel from ground-up through its personalised omni-channel customer engagement capabilities.

The solution delivers:

• Multi-channel ticketing including modern social media support
• Integrated field service, call centre and mobility
• End to end process / back-office integration (i.e. integration with ERP)
• Comprehensive reporting
• Real-time analytics with 360-degree customer view

Gauri has successfully implemented SAP Service Cloud for leading manufacturers and distributors in the UK, earning accolades from our clients and partners. Our credentials include:

• Complete life-cycle experience in delivering customer service solutions
• Call centre and service ticket management to complex field service experience
• One of the world’s first implementation partners of SAP Service Cloud with S/4 HANA integration
• We have integrated customer service solutions with e-commerce on hybris platform
• In-depth understanding of ERP processes, management of returns, logistics and revenue recognition

Gauri understands that effective service management is vital in customer retention. We are the winners of the SAP Gold Award in the innovation category.

Give us a call and let us arrange a personalised demo and present the solution’s full potential for your industry.