Salesforce Service

Transform your customer service with personalised, scalable solutions – powered by Salesforce Service Cloud and Gauri’s expert implementation.

In today’s fast-paced business environment, companies are under constant pressure to deliver exceptional customer service. Customers expect faster, more personalised support across multiple channels, while businesses face the challenge of optimising their processes, teams, and costs. Managing high volumes of enquiries, scheduling technicians, and keeping up with customer expectations requires a modern, scalable, and intelligent customer service platform.
  • Managing high enquiry volumes across multiple channels (phone, email, web chat, social media) often results in long response times and customer dissatisfaction.

  • Inconsistent service experiences arise due to limited visibility of previous customer interactions.

  • Difficulty in scaling during peak operational periods puts a strain on resources.

  • A lack of self-service options and automation increases the burden on support teams.

  • Inefficient scheduling and dispatching of technicians leads to higher costs and longer turnaround times.

Salesforce Service Cloud

Salesforce Service Cloud equips businesses with the tools to deliver fast, intelligent, and personalised customer service. Key features include:

  • Omnichannel Support: Manage customer interactions seamlessly across multiple channels from a single platform, ensuring a consistent experience.
  • Case Management: Prioritise, escalate, assign, and route cases efficiently, reducing manual effort and improving response times.
  • Knowledge Management: A centralised, searchable knowledge base provides agents with quick access to up-to-date information for faster resolutions.
  • Self-Service Portal: Customers can resolve common issues and track support cases themselves, reducing pressure on customer service agents.
  • Scalability: As a cloud-based solution, Salesforce easily scales to handle peak demand and support business growth.
  • Automation: Automate proactive customer engagement through service reminders, follow-up emails, technician notifications, and satisfaction surveys to keep customers informed and engaged.

Why Choose Gauri?

Gauri brings deep expertise in overcoming customer service challenges, with a proven track record of implementing Salesforce Service Cloud to resolve service-related issues. We understand that every business is unique, so we offer tailored solutions with customisations designed to meet specific business needs.

Salesforce Case Studies

QubePay

Read how Gauri helped enable an optimised and improved Salesforce adoption for a payment services company.

New

Groupe Atlantic

Read how Gauri implemented one of the largest Salesforce Field Service programme for a leading HVAC manufacturer in the UK.

RMS


Read how Gauri helped a leading retail merchant service provider to improve Salesforce adoption within the company and also save significant licensing costs.

Bathroom Manufacturer


Read how Gauri helped a leading luxury bathroom manufacturer to achieve the world’s first Salesforce Field Service Mobile solution with 100% offline capability.
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