SAP Service Cloud
SAP Service Cloud CRM
Engage. Innovate. Grow. Go beyond traditional selling approaches and empower your sales teams to collaborate with your customers in a meaningful and relevant way.
SAP Service Cloud
Delivering exceptional customer service with unprecedented speed and flexibility; SAP Service Cloud is designed to wow the customer, the agent and field service personnel from ground-up through its personalised omni-channel customer engagement capabilities.
The solution delivers:
- Multi-channel ticketing including modern social media support
- Integrated field service, call centre and mobility
- End to end process / back-office integration (i.e. integration with ERP)
- Comprehensive reporting
- Real-time analytics with 360-degree customer view
Gauri has successfully implemented SAP Service Cloud for leading manufacturers and distributors in the UK, earning accolades from our clients and partners. Our credentials include:
- Complete life-cycle experience in delivering customer service solutions
- Call centre and service ticket management to complex field service experience
- One of the world’s first implementation partners of SAP Service Cloud with S/4 HANA integration
- We have integrated customer service solutions with e-commerce on hybris platform
- In-depth understanding of ERP processes, management of returns, logistics and revenue recognition
Gauri understands that effective service management is vital in customer retention. We are the winners of the SAP Gold Award in the innovation category.
Give us a call and let us arrange a personalised demo and present the solution’s full potential for your industry.
Brochure // SAP Service Cloud
Brochure // SAP Service Cloud (Call Centre)
Brochure // Citizen Service Solution
Case Studies // Our C/4HANA Experience
Download and view our recent customer success stories on SAP C/4HANA sales, service and marketing cloud implementations.
Contact us
To discuss all your SAP C4/HANA Service CRM related requirements, send us a message and we will respond to you as soon as we can.
Shankar Hariharan
Director, Strategy and Sales
Arun Kumar
Practice Head - CRM
Arco
Arco and Gauri keep people safe at work by streamlining Sales and Service Operations.
Stelrad
Award-winning fast-tracked SAP Sales Cloud Implementation.
The Entertainer
Multi-channel Service Desk Automation based on SAP Sales and Service Cloud with Commerce Integration.
Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.
Gauri pulled it together really well. Projects delivered on time and to budget.
Five signs that you need a CRM
A CRM (Customer Relationship Management) platform helps you build customer relationships that last. In simple words, CRM software acts as a database of customer interactions that helps businesses better understand the needs and concerns of their customers to provide a...
Masterclass on ML/AI, and its influence in CRM by Ajit Jaokar
This masterclass event was delivered by Ajit Jaokar on 26th Feb 2020. Ajit is a Principal Data Scientist/AI Designer at the University of Oxford, and a top-rated influencer in the World Economic Forum. We are pleased to present a brief profile of Mr. Jaokar and key...
Gauri is making a leap to Silver status in Salesforce
It gives us great pleasure in announcing that Gauri has achieved a Silver-tier in our Salesforce consulting partner programme. As we continue to expand rapidly in Salesforce and expect to cross many more milestones very quickly in the coming months, this is a great...
