SAP Service Cloud

SAP Service Cloud CRM

Engage. Innovate. Grow. Go beyond traditional selling approaches and empower your sales teams to collaborate with your customers in a meaningful and relevant way.

SAP Service Cloud

Delivering exceptional customer service with unprecedented speed and flexibility; SAP Service Cloud is designed to wow the customer, the agent and field service personnel from ground-up through its personalised omni-channel customer engagement capabilities.

The solution delivers:

  • Multi-channel ticketing including modern social media support
  • Integrated field service, call centre and mobility
  • End to end process / back-office integration (i.e. integration with ERP)
  • Comprehensive reporting
  • Real-time analytics with 360-degree customer view

Gauri has successfully implemented SAP Service Cloud for leading manufacturers and distributors in the UK, earning accolades from our clients and partners. Our credentials include:

  • Complete life-cycle experience in delivering customer service solutions
  • Call centre and service ticket management to complex field service experience
  • One of the world’s first implementation partners of SAP Service Cloud with S/4 HANA integration
  • We have integrated customer service solutions with e-commerce on hybris platform
  • In-depth understanding of ERP processes, management of returns, logistics and revenue recognition

Gauri understands that effective service management is vital in customer retention. We are the winners of the SAP Gold Award in the innovation category.

Give us a call and let us arrange a personalised demo and present the solution’s full potential for your industry.

Brochure // SAP Service Cloud

Read how SAP Service Cloud is designed to wow the customer, the agent and field service personnel from the ground-up.

Brochure // SAP Service Cloud (Call Centre)

Read how SAP Service Cloud empowers you to engage with your customers from ‘trouble’ to ‘resolve’ proactively and efficiently.

Brochure // Citizen Service Solution

Read how local governments can deploy an integrated, self-service platform for its citizens.

Case Studies // Our C/4HANA Experience

Download and view our recent customer success stories on SAP C/4HANA sales, service and marketing cloud implementations.

Contact us

To discuss all your SAP C4/HANA Service CRM related requirements, send us a message and we will respond to you as soon as we can.

Shankar Hariharan

Shankar Hariharan

Director, Strategy and Sales

shankar.hariharan@gauri.com
Arun Kumar

Arun Kumar

Practice Head - CRM

arun.kumar@gauri.com
Case Studies

Arco


Arco and Gauri keep people safe at work by streamlining Sales and Service Operations.

Stelrad


Award-winning fast-tracked SAP Sales Cloud Implementation.

The Entertainer


Multi-channel Service Desk Automation based on SAP Sales and Service Cloud with Commerce Integration.
Testimonials

Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.

Michael Johnson

Business Analyst, Stelrad UK

Gauri pulled it together really well. Projects delivered on time and to budget.

Paul Roughley

Director, CMS Distribution UK

Insights
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