SAP Customer Data Cloud

Improve customer satisfaction and loyalty with SAP CDC.

Formally known as Gigya Solutions, CDC enables organisations to manage customer data securely, strengthen marketing campaigns and helps business to expand by converting an anonymous visitor to an active member.

SAP Customer Data Cloud (CDC)

SAP’s CDC enables organisations to build a dynamic data foundation delivering exceptional cross-channel customer experiences, consistently with full security and compliance as per GDPR.

With customer identity and access management, and consent management software capabilities integrated into SAP Customer Data Cloud Solutions, CDC provides superior privacy and security of your customer’s data, and help drive loyalty and revenue by making marketing campaigns more effective through its personalisation capabilities.

SAP CDC enables you to deliver seamless experiences, build trust, and activate insights for omni-channel engagement in B2C and B2B relationships.

SAP CDC helps you to:

  • Boost customer lifetime value with hyper-personalised online and in-store experiences across all touch points
  • Turn anonymous online visitors into known, loyal customers through CIAM solutions
    Optimise B2B value networks by speeding time to market, simplifying identity lifecycle management, and mitigating risks
  • Build trust while addressing GDPR, CCPA, and other data privacy regulations with enterprise consent and preference management

Why Gauri

We understand CRM systems and business processes like no other. With over a decade of delivering leading CRM solutions, covering a wide array of technologies and solutions, implementing SAP Customer Data Cloud is a natural extension of our portfolio.

Gauri has successfully delivered SAP CDC for a leading sports brand in the UK. Our engagement involved:

  • Deep analysis and design of our clients’ customer data
  • Proof of concept deployment to map out end-to-end customer journey across customer touch-points.
  • Integration with the client’s website to provide a seamless experience from single sign-on.
  • Advanced data capture from multi-channel data sources and its consolidation for its dashboard and marketing campaign planning purposes.
  • Data de-duplication to ensure a consistent view for each customer identity.
  • Detailed customer profiling, need analysis and reporting functionality.

Contact us and let us present SAP Customer Data Cloud’s full potential through a personalised demo.

Brochure // SAP Customer Data Cloud

David Mukerji

David Mukerji

Business Development Manager

Success Stories
CRM Case Studies

Case Study

Discover how Gauri is helping Arco to achieve their digital transformation programme involving a large SAP estate and a complex transition to the Cloud across Sales and Service.

Case Study

Discover how The Entertainer, founded by husband and wife team, Gary and Catherine Grant achieved an integrated multi-channel solution to improve their customer service.

Case Study

Discover how a US based company providing a suite of financial services tools to casinos enabling secure transactions, streamlined card processing and legal compliance.

Case Study

An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.

Case Study

Marketing cloud implementation for a building material retail organisation in the New Zealand to improve the sales, customer responses and satisfaction.

Case Study

UAE's leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.


Gauri is a solid partner as they have been through this journey, standing solidly with us through all the ups and downs that a project lifecycle typically goes through. Their deep end-to-end solution knowledge and technical know-how (Salesforce + SAP + Talend) coupled with niche Field Service experience was invaluable. Their ethos and ability to adapt to changing project needs helped us to achieve this milestone jointly in a true partnership.

John Glanville

Chief Information Officer, Groupe Atlantic UK Division

Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.

Michael Johnson

Business Analyst, Stelrad UK

Gauri pulled it together really well. Projects delivered on time and to budget.

Paul Roughley

Director, CMS Distribution UK

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