SAP C/4HANA Service Cloud

SAP Service Cloud CRM

Engage. Innovate. Grow. Go beyond traditional selling approaches and empower your sales teams to collaborate with your customers in a meaningful and relevant way.

SAP Service Cloud

Delivering exceptional customer service with unprecedented speed and flexibility; SAP Service Cloud is designed to wow the customer, the agent and field service personnel from ground-up through its personalised omni-channel customer engagement capabilities.

The solution delivers:

  • Multi-channel ticketing including modern social media support
  • Integrated field service, call centre and mobility
  • End to end process / back-office integration (i.e. integration with ERP)
  • Comprehensive reporting
  • Real-time analytics with 360-degree customer view

Gauri has successfully implemented SAP Service Cloud for leading manufacturers and distributors in the UK, earning accolades from our clients and partners. Our credentials include:

  • Complete life-cycle experience in delivering customer service solutions
  • Call centre and service ticket management to complex field service experience
  • One of the world’s first implementation partners of SAP Service Cloud with S/4 HANA integration
  • We have integrated customer service solutions with e-commerce on hybris platform
  • In-depth understanding of ERP processes, management of returns, logistics and revenue recognition

Gauri understands that effective service management is vital in customer retention. We are the winners of the SAP Gold Award in the innovation category.

Give us a call and let us arrange a personalised demo and present the solution’s full potential for your industry.

Brochure // SAP Service Cloud

Read how SAP Service Cloud is designed to wow the customer, the agent and field service personnel from the ground-up.

Brochure // SAP Service Cloud (Call Centre)

Read how SAP Service Cloud empowers you to engage with your customers from ‘trouble’ to ‘resolve’ proactively and efficiently.

Brochure // Citizen Service Solution

Read how local governments can deploy an integrated, self-service platform for its citizens.

Case Studies // Our C/4HANA Experience

Download and view our recent customer success stories on SAP C/4HANA sales, service and marketing cloud implementations.

Success Stories
CRM Case Studies

Case Study

Discover how Gauri is helping Arco to achieve their digital transformation programme involving a large SAP estate and a complex transition to the Cloud across Sales and Service.

Case Study

Discover how The Entertainer, founded by husband and wife team, Gary and Catherine Grant achieved an integrated multi-channel solution to improve their customer service.

Case Study

Discover how a US based company providing a suite of financial services tools to casinos enabling secure transactions, streamlined card processing and legal compliance.

Case Study

An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.

Case Study

Marketing cloud implementation for a building material retail organisation in the New Zealand to improve the sales, customer responses and satisfaction.

Case Study

UAE's leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.


Gauri is a solid partner as they have been through this journey, standing solidly with us through all the ups and downs that a project lifecycle typically goes through. Their deep end-to-end solution knowledge and technical know-how (Salesforce + SAP + Talend) coupled with niche Field Service experience was invaluable. Their ethos and ability to adapt to changing project needs helped us to achieve this milestone jointly in a true partnership.

John Glanville

Chief Information Officer, Groupe Atlantic UK Division

Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.

Michael Johnson

Business Analyst, Stelrad UK

Gauri pulled it together really well. Projects delivered on time and to budget.

Paul Roughley

Director, CMS Distribution UK

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