Sales Business Challange

Organisations with customer-centric strategy need to have a single view of their customer (SCV) or a Customer-360 view. This can be achieved with an integrated data-set from all operational units that touch customers, such as sales, marketing, customer service, and finance to create a coherent picture of customer interactions with the organisation.

Sales automation is at the core of the digital CRM foundation and is a competitive necessity in today’s market. With the advent of the Cloud and mobile, on-field sales team are much more empowered as they can have all the right information and next actions at their fingertips, and can close deals on the spot, cross-sell or upsell.

The following standard features can be leveraged to streamline Sales processes within the organisation:

Sales Team

• Account Management
• Activity Management
• Contact Management
• Lead Management
• Pipeline Management
• Opportunity/Quotation/Order/Contract Mangement
• Event Management
• Product configuration
• Call Centre automation and Integration
• Collaboration and Social Media Integration

Sales Managers

• Sales Analytics
• Sales forecasting
• Territory Management
• Workflow
• Incentive Management

Salesforce Sales Cloud

With Salesforce Sales Cloud, you can now grow your customer base faster and easier, from anywhere on any device, using best-in-class tools and automation.

Key features are:

• Account and Contract Management
• Opportunity Management
• Sales Collaboration
• Sales Performance Management
• Lead Management
• Sales Data and Analytics
• Productivity Tools
• Mobile-friendly
• Workflow and approvals
• File Sync and Share

We are CRM specialists. Give us a call and let us showcase our credentials, experience, and how we can help your CRM adoption in your organisation more effectively and efficiently.