Salesforce Sales Cloud
Online and scalable Salesforce Sales CRM
As the Salesforce Customer Success platform continues to grow and innovate, Gauri offers a range of services on this platform including CRM implementation services, product engineering, and support services.
Sales Business Challenge
Organisations with a customer-centric strategy need to have a single view of their customer (SCV) or a Customer-360 view. This can be achieved with an integrated data-set from all operational units that touch customers, such as sales, marketing, customer service, and finance to create a coherent picture of customer interactions with the organisation.
Sales automation is at the core of the digital CRM foundation and is a competitive necessity in today’s market. With the advent of the Cloud and mobile, the on-field sales team are much more empowered as they can have all the right information and next actions at their fingertips, and can close deals on the spot, cross-sell or upsell.
The following standard features can be leveraged to streamline Sales processes within the organisation:
- Account Management
- Activity Management
- Contact Management
- Lead Management
- Pipeline Management
- Opportunity/Quotation/Order/Contract Mangement
- Event Management
- Product configuration
- Call Centre automation and Integration
- Collaboration and Social Media Integration
- Sales Analytics
- Sales forecasting
- Territory Management
- Incentive Management
Salesforce Sales Cloud
With Salesforce Sales Cloud, you can now grow your customer base faster and easier, from anywhere on any device, using best-in-class tools and automation.
Key features are:
- Account and Contract Management
- Opportunity Management
- Sales Collaboration
- Sales Performance Management
- Lead Management
- Sales Data and Analytics
- Productivity Tools
- Workflow and approvals
- File Sync and Share
We are CRM specialists. Give us a call and let us showcase our credentials, experience, and how we can help your CRM adoption in your organisation more effectively and efficiently.
Practice Head - CRM
Director, Strategy and Sales
Are you looking for a CRM partner you can trust? Give us a call or leave a message, and we will get back to you as soon as we can.
Read how Gauri implemented one of the largest Salesforce Field Service programme for a leading HVAC manufacturer in the UK.
Read how Gauri helped a leading retail merchant service provider to improve Salesforce adoption within the company and also save significant licensing costs.
Discover how a US based company providing a suite of financial services tools to casinos enabling secure transactions, streamlined card processing and legal compliance.
An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.
Marketing cloud implementation for a building material retail organisation in the New Zealand to improve the sales, customer responses and satisfaction.
UAE's leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.
Gauri is a solid partner as they have been through this journey, standing solidly with us through all the ups and downs that a project lifecycle typically goes through. Their deep end-to-end solution knowledge and technical know-how (Salesforce + SAP + Talend) coupled with niche Field Service experience was invaluable. Their ethos and ability to adapt to changing project needs helped us to achieve this milestone jointly in a true partnership.
Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.
Gauri pulled it together really well. Projects delivered on time and to budget.
Introduction Here, we discuss themes familiar to many in CRM. We build on foundations laid in these articles and add to the discussion with our input. Do check out these academic articles. We appreciate the efforts of those authors: Invisible data quality issues in a...
Briefly, why did CRM come into being as a distinct element in the first place; couldn’t it have been an extension of the all-encompassing ERP? During the early days of CRM, the concept was developed by a new set of companies who saw the value in developing a tool for...
Who is your ideal partner? I owe much of my knowledge and implementation experience to the various large Global SIs I have worked for over the years. I have experienced massive multinational projects with global rollouts delivering complex solutions in a range of...