Salesforce for Small business

World's No 1 Sales and Service CRM for Small Businesses

Still using Excel, Outlook, Gmail or paper to manage your customer information? Then perhaps it’s time to switch to a Salesforce CRM.

Why Salesforce is an ideal CRM solution for small business?

Salesforce is the world’s #1 CRM system for small businesses. We have successfully delivered CRM solutions for over a decade and can get you up and running with Salesforce fast. 

CRM systems are typically segmented into three key modules namely Sales, Service and Marketing. CRM therefore enables a business to handle the entire spectrum of customer touch points, from lead nurture right the way through to customer support.

Being a Cloud-based solution, Salesforce CRM does not require any on-premise servers; all you need is an internet connection.

It's intuitive

Salesforce has a highly intuitive user interface that can be customised to suit your business.

Runs in the Cloud

No need for expensive, upfront investments. All you need is an internet connection.

Provides a Holistic Customer View

Salesforce can be integrated with your existing email, calendar, contacts and tasks, as well as with other third-party systems such as accounting and social media.

Low Cost & Scalable

From only £20 per month per user, Salesforce is affordably priced.



Whilst packed with standard features, Salesforce can grow and be customised to evolve with your business.

A Platform That Grows With You

If it’s not available ‘out the box’, it’s probably available on the AppExchange, where there are over 5000 Salesforce certified apps to take Salesforce to another level.

Get Sales CRM for Small Business

Save costs by cutting administrative work, track your sales process, nurture your leads and manage customer interactions with real-time insights and reports.

Get Service CRM for Small Business

Make your customers happy and drive customer satisfaction, build long-term relationships and improve your business standing to remain ahead of competition.

Why Salesforce Sales CRM is right for you?

Get More Leads

Sales Cloud enables you build your own Lead Machine by helping you track leads from click to close, while continually optimising your campaigns across every channel. More ever, insights from Lead Management help you make smarter decisions about where to invest your marketing budget.

Close More Deals

Get a complete view of your customers, including activity history, key contacts, customer communications, and internal discussions. Using these insights, always stay connected with the right people and the right information you need to close every sale.

Less Admin, More Selling

Track emails, calls and meetings automatically by syncing key info right from your inbox and G Suite to your Sales Cloud instance.

Your Mobile As Portable Sales Office

With Salesforce, speed, intelligence, and personalization don’t stop at the desktop. Access and update your data anytime with Salesforce mobile app.

Accelerate Productivity

Salesforce provides a simple point-and-click interface to automate most of the manual time-consuming business processes and approval requests so that you can focus on what matters the most: working with customers to close more deals.

Make Insightful Decisions

Turn your data into actionable insights. Salesforce dashboards and reports offer a real-time picture of your business at a glance. Stay on top of your business by fast, easy and accurate Sales Forecasting.

Why Salesforce Service CRM is right for you?

Effective Case Management

Resolve cases faster by combining streamlined processes with easy access to the full details, context, and history of every case and customer interaction.

Omni-Channel Routing

If you have a multi-discipline service desk, deliver smarter service by automatically matching cases to the agent with the best skill set to solve them.


Drive quick case resolution and maximize agent productivity with recommended articles and optimized article search.

Analytics and Deep Insights

Make your team and business smarter with prebuilt dashboards and apps and AI-powered insights and predictions.

Unified Customer View

Connect service cases with customer orders and individual products, to obtain deep insight on product-specific issues to improve customer service levels.

Service Process Automation

Customize and automate any service or approval process with drag and drop simplicity using Lightning Flow.

Telephony Integration

Integrate with most popular CTI systems. Log notes instantly when customers call. Plus, manage calls within console without touching the phone.

Automation with Macros

Free up your support agents by automating common, repetitive, multistep tasks to resolve customer issues more efficiently.

Why consider Gauri as your Salesforce Delivery Partner

Gauri are leaders in implementing and supporting CRM Solutions for Sales, Marketing, Customer Support and Field Services. We help our clients transition to Cloud and achieve a true Customer 360 on the world’s leading CRM platforms.

Please contact us to determine the right Salesforce QuickStart package for your business.

Discovery and Scope

Crucial to the success of every CRM implementation is the careful preparation required in understanding your business needs, processes and the individuals that will use CRM. We make sure we understand every aspect of your requirements upfront, avoiding disappointment and the likelihood of disruptive specification changes both during and after a project is completed.

With a Gauri implementation, they’ll be no protracted and costly development delays, no disruption to your business and no cost over-runs. You have our word on that!

Show & Tell

During every project, however small, we will demonstrate the progress we’ve made in configuring the system so you can determine we’re on the right track. A final ‘show & tell’ session prior to you signing off, will enable you to ensure we’ve delivered the solution you expected that will enable you to realise the business benefits you require.

Robust Technology

Our highly experienced team of perfectionists deliver technically robust, high-performance CRM solutions that adhere to the highest standards of best practice in systems architecture. Every project we undertake is overseen by some of the most experienced CRM architects in the industry, thus greatly reducing the possibility of post go-live technical issues and service disruption.

Avoid the ‘Repeat Fix’ trap

For larger projects that may require a high degree of customisation, Gauri’s meticulous development methodology ensures that the desired functionality is delivered without repetitive bug fix cycles. ‘Repeat Fix’ cycles can massively increase the total cost of ownership of CRM over time and is unfortunately all too prevalent. Gauri has an enviable reputation with its customers for delivering ‘one-time’ fixes that ensure there are no unpleasant, costly and disruptive surprises waiting to materialise down the road.


We strive more than any of our peers to make every client as self-sufficient as possible. We are not in the business of ‘milking’ our customers by making them reliant on us for general maintenance or on-going enhancements should they prefer to support the system in-house.

As part of every project we undertake, our customers receive in-depth technical documentation and comprehensive knowledge transfer. With a Gauri implementation, you can be as self-sufficient as you desire.

Resource Continuity

Our partnership ethos and highly supportive team environment has ensured we continue to enjoy a very high level of staff retention. This in-turn ensures you will enjoy a continuity of consulting resources post implementation with the knowledge to continue to support you effectively and economically well into the future. 

Trust & Transparency

We endeavor to be flexible and collaborative with every client we serve and seek to establish partnerships with our customers based on trust and transparency. This ethos has stood the test of time and continues to ensure we provide our customers with elegant CRM solutions that are delivered with passion and represent tremendous value for money.

Setting you up for Success

Our objective is to set you up for success by delivering a Salesforce solution that significantly enhances the performance of your business and delivers a substantial return on your investment.

So enough about us, we’d love to learn more about your challenges and requirements around CRM and how we might be of assistance to your business.