CRM Implementation Services
We offer end-to-end CRM implementation services with back-end integration, business insight and intelligent automation.
Challenges in the CRM Implementation Programmes
The majority of digital programmes fail to deliver the desired value. There could be many reasons, the topmost amongst them are:
- The inability of the implementation partner to articulate the user requirements upfront
- Lack of business involvement in the early stages of the project
- Lack of experience in managing the uncertain nature of a project
- Skills and experience gaps among implementation teams
- Under-emphasis on critical project management aspects such as data, change management, and testing
- The overall loss of focus to pursue business benefits after implementation.
How Gauri can help
Our collective experience has been distilled into the formulation of the Gauri Delivery Model (GDM). The GDM encompasses all important elements from water-fall, scrum, and agile methodologies along with product implementation specific nuances.
Our aim is to provide a framework to ensure that all-important facets to the success of the programmes are identified, executed, and monitored through the project lifecycle. This ensures that the team works coherently and project creates transparency for all project stakeholders.
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If you are using Salesforce CRM with SAP ERP, you can achieve an integrated presentation of your customer relationships in a single view.
Integration accelerator developed by Gauri, catering to a wide range of Sales, Service and Field Service integration scenarios from Salesforce to SAP.
Service Reporting Suite
A fully managed and easy to deploy add-on for Salesforce Service providing in-depth reporting and dashboard capabilities.
Discover how Gauri is helping Arco to achieve their digital transformation programme involving a large SAP estate and a complex transition to the Cloud across Sales and Service.
Discover how The Entertainer, founded by husband and wife team, Gary and Catherine Grant achieved an integrated multi-channel solution to improve their customer service.
Discover how a US based company providing a suite of financial services tools to casinos enabling secure transactions, streamlined card processing and legal compliance.
An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.
Marketing cloud implementation for a building material retail organisation in the New Zealand to improve the sales, customer responses and satisfaction.
UAE's leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.
Gauri is a solid partner as they have been through this journey, standing solidly with us through all the ups and downs that a project lifecycle typically goes through. Their deep end-to-end solution knowledge and technical know-how (Salesforce + SAP + Talend) coupled with niche Field Service experience was invaluable. Their ethos and ability to adapt to changing project needs helped us to achieve this milestone jointly in a true partnership.
Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.
Gauri pulled it together really well. Projects delivered on time and to budget.
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