Challenges in the CRM Implementation Programmes

The majority of digital programmes fail to deliver the desired value. There could be many reasons, the topmost amongst them are:

• The inability of the implementation partner to articulate the user requirements upfront
• Lack of business involvement in the early stages of the project
• Lack of experience in managing the uncertain nature of a project
• Skills and experience gaps among implementation teams
• Under-emphasis on critical project management aspects such as data, change management, and testing
• The overall loss of focus to pursue business benefits after implementation.

How Gauri can help

Our collective experience has been distilled into the formulation of the Gauri Delivery Model (GDM). The GDM encompasses all important elements from water-fall, scrum, and agile methodologies along with product implementation specific nuances.

Our aim is to provide a framework to ensure that all-important facets to the success of the programmes are identified, executed, and monitored through the project lifecycle. This ensures that the team works coherently and project creates transparency for all project stakeholders.