CRM Implementation
CRM Implementation Services
We offer end-to-end CRM implementation services with back-end integration, business insight and intelligent automation.
Challenges in the CRM Implementation Programmes
The majority of digital programmes fail to deliver the desired value. There could be many reasons, the topmost amongst them are:
- The inability of the implementation partner to articulate the user requirements upfront
- Lack of business involvement in the early stages of the project
- Lack of experience in managing the uncertain nature of a project
- Skills and experience gaps among implementation teams
- Under-emphasis on critical project management aspects such as data, change management, and testing
- The overall loss of focus to pursue business benefits after implementation.
How Gauri can help
Our collective experience has been distilled into the formulation of the Gauri Delivery Model (GDM). The GDM encompasses all important elements from water-fall, scrum, and agile methodologies along with product implementation specific nuances.
Our aim is to provide a framework to ensure that all-important facets to the success of the programmes are identified, executed, and monitored through the project lifecycle. This ensures that the team works coherently and project creates transparency for all project stakeholders.
Arun Kumar
Practice Head - CRM
Shankar Hariharan
Director, Strategy and Sales
Marketing Cloud
Salesforce Marketing Cloud CRM.
Sales Cloud
Salesforce Sales Cloud CRM.
Service Cloud
Salesforce Service Cloud CRM.
Field Service
Customer 360
If you are using Salesforce CRM with SAP ERP, you can achieve an integrated presentation of your customer relationships in a single view.
SAP Integration
Integration accelerator developed by Gauri, catering to a wide range of Sales, Service and Field Service integration scenarios from Salesforce to SAP.
Service Reporting Suite
A fully managed and easy to deploy add-on for Salesforce Service providing in-depth reporting and dashboard capabilities.
Contact us
Are you looking for a CRM partner you can trust? Give us a call or leave a message, and we will get back to you as soon as we can.
Groupe Atlantic
Read how Gauri implemented one of the largest Salesforce Field Service programme for a leading HVAC manufacturer in the UK.
RMS
Read how Gauri helped a leading retail merchant service provider to improve Salesforce adoption within the company and also save significant licensing costs.
Arco
Read how Gauri delivered a comprehensive SAP Sales and Service CRM for a leading safety equipment retailer in the UK.
The Entertainer
Read how Gauri implemented SAP CRM for a leading Toy Retailer with complete integration with commerce and service desk.
Stelrad
Read how Gauri deployed SAP Sales Cloud for Stelrad, a leading radiator brand in the UK, within 9 weeks. Another project delivered on time and budget.Shimtech
Read how Gauri rapidly deployed SAP Sales Cloud for a specialist manufacturer of high-performance composites in aerospace, globally across 11 countries.
Case Study
Discover how a US based company providing a suite of financial services tools to casinos enabling secure transactions, streamlined card processing and legal compliance.
Case Study
An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.
Case Study
Marketing cloud implementation for a building material retail organisation in the New Zealand to improve the sales, customer responses and satisfaction.
Case Study
UAE's leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.
Gauri is a solid partner as they have been through this journey, standing solidly with us through all the ups and downs that a project lifecycle typically goes through. Their deep end-to-end solution knowledge and technical know-how (Salesforce + SAP + Talend) coupled with niche Field Service experience was invaluable. Their ethos and ability to adapt to changing project needs helped us to achieve this milestone jointly in a true partnership.
Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.
Gauri pulled it together really well. Projects delivered on time and to budget.
Importance of Data for a Successful Salesforce CRM Implementation
Introduction Here, we discuss themes familiar to many in CRM. We build on foundations laid in these articles and add to the discussion with our input. Do check out these academic articles. We appreciate the efforts of those authors: Invisible data quality issues in a...
How does an integrated CRM with ERP lend itself as a differentiator?
Briefly, why did CRM come into being as a distinct element in the first place; couldn’t it have been an extension of the all-encompassing ERP? During the early days of CRM, the concept was developed by a new set of companies who saw the value in developing a tool for...
Selecting the right Salesforce implementation partner
Who is your ideal partner? I owe much of my knowledge and implementation experience to the various large Global SIs I have worked for over the years. I have experienced massive multinational projects with global rollouts delivering complex solutions in a range of...
