CRM Implementation

CRM Implementation Services

We offer end-to-end CRM implementation services with back-end integration, business insight and intelligent automation.

Challenges in the CRM Implementation Programmes

The majority of digital programmes fail to deliver the desired value. There could be many reasons, the topmost amongst them are:

  • The inability of the implementation partner to articulate the user requirements upfront
  • Lack of business involvement in the early stages of the project
  • Lack of experience in managing the uncertain nature of a project
  • Skills and experience gaps among implementation teams
  • Under-emphasis on critical project management aspects such as data, change management, and testing
  • The overall loss of focus to pursue business benefits after implementation.

How Gauri can help

Our collective experience has been distilled into the formulation of the Gauri Delivery Model (GDM). The GDM encompasses all important elements from water-fall, scrum, and agile methodologies along with product implementation specific nuances.

Our aim is to provide a framework to ensure that all-important facets to the success of the programmes are identified, executed, and monitored through the project lifecycle. This ensures that the team works coherently and project creates transparency for all project stakeholders. 

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Solutions

Marketing Cloud

Salesforce Marketing Cloud CRM.

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Sales Cloud

Salesforce Sales Cloud CRM.

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Service Cloud

Salesforce Service Cloud CRM.

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Field Service

Salesforce Field Service.

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Accelerators

Customer 360

If you are using Salesforce CRM with SAP ERP, you can achieve an integrated presentation of your customer relationships in a single view. 

SAP Integration

Integration accelerator developed by Gauri, catering to a wide range of Sales, Service and Field Service integration scenarios from Salesforce to SAP.

Service Reporting Suite

A fully managed and easy to deploy add-on for Salesforce Service providing in-depth reporting and dashboard capabilities.

Success Stories
CRM Case Studies

Case Study

Discover how Gauri is helping Arco to achieve their digital transformation programme involving a large SAP estate and a complex transition to the Cloud across Sales and Service.

Case Study

Discover how The Entertainer, founded by husband and wife team, Gary and Catherine Grant achieved an integrated multi-channel solution to improve their customer service.

Case Study

Discover how a US based company providing a suite of financial services tools to casinos enabling secure transactions, streamlined card processing and legal compliance.

Case Study

An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.

Case Study

Marketing cloud implementation for a building material retail organisation in the New Zealand to improve the sales, customer responses and satisfaction.

Case Study

UAE's leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.

Testimonials

Gauri is a solid partner as they have been through this journey, standing solidly with us through all the ups and downs that a project lifecycle typically goes through. Their deep end-to-end solution knowledge and technical know-how (Salesforce + SAP + Talend) coupled with niche Field Service experience was invaluable. Their ethos and ability to adapt to changing project needs helped us to achieve this milestone jointly in a true partnership.

John Glanville

Chief Information Officer, Groupe Atlantic UK Division

Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.

Michael Johnson

Business Analyst, Stelrad UK

Gauri pulled it together really well. Projects delivered on time and to budget.

Paul Roughley

Director, CMS Distribution UK

Insights
Five signs that you need a CRM

Five signs that you need a CRM

A CRM (Customer Relationship Management) platform helps you build customer relationships that last. In simple words, CRM software acts as a database of customer interactions that helps businesses better understand the needs and concerns of their customers to provide a...

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