CRM Implementation Services
We offer end-to-end CRM implementation services with back-end integration, business insight and intelligent automation.
Challenges in the CRM Implementation Programmes
The majority of digital programmes fail to deliver the desired value. There could be many reasons, the topmost amongst them are:
- The inability of the implementation partner to articulate the user requirements upfront
- Lack of business involvement in the early stages of the project
- Lack of experience in managing the uncertain nature of a project
- Skills and experience gaps among implementation teams
- Under-emphasis on critical project management aspects such as data, change management, and testing
- The overall loss of focus to pursue business benefits after implementation.
How Gauri can help
Our collective experience has been distilled into the formulation of the Gauri Delivery Model (GDM). The GDM encompasses all important elements from water-fall, scrum, and agile methodologies along with product implementation specific nuances.
Our aim is to provide a framework to ensure that all-important facets to the success of the programmes are identified, executed, and monitored through the project lifecycle. This ensures that the team works coherently and project creates transparency for all project stakeholders.
Practice Head - CRM
Director, Strategy and Sales
If you are using Salesforce CRM with SAP ERP, you can achieve an integrated presentation of your customer relationships in a single view.
Integration accelerator developed by Gauri, catering to a wide range of Sales, Service and Field Service integration scenarios from Salesforce to SAP.
Service Reporting Suite
A fully managed and easy to deploy add-on for Salesforce Service providing in-depth reporting and dashboard capabilities.
Read how Gauri implemented one of the largest Salesforce Field Service programme for a leading HVAC manufacturer in the UK.
Read how Gauri helped a leading retail merchant service provider to improve Salesforce adoption within the company and also save significant licensing costs.
Read how Gauri delivered a comprehensive SAP Sales and Service CRM for a leading safety equipment retailer in the UK.
Read how Gauri implemented SAP CRM for a leading Toy Retailer with complete integration with commerce and service desk.
Read how Gauri rapidly deployed SAP Sales Cloud for a specialist manufacturer of high-performance composites in aerospace, globally across 11 countries.
Discover how a US based company providing a suite of financial services tools to casinos enabling secure transactions, streamlined card processing and legal compliance.
An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.
Marketing cloud implementation for a building material retail organisation in the New Zealand to improve the sales, customer responses and satisfaction.
UAE's leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.
Gauri is a solid partner as they have been through this journey, standing solidly with us through all the ups and downs that a project lifecycle typically goes through. Their deep end-to-end solution knowledge and technical know-how (Salesforce + SAP + Talend) coupled with niche Field Service experience was invaluable. Their ethos and ability to adapt to changing project needs helped us to achieve this milestone jointly in a true partnership.
Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.
Gauri pulled it together really well. Projects delivered on time and to budget.
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