CRM Advisory Services
CRM Advisory Services
We are digital CRM experts. We help our clients create a proven strategy to build upon existing CRM investments.
Introduction
We have been implementing ERP solutions from the mid-1990s and CRM from the early 2000s. We have gained rich experience and understanding around the art and science of implementing such projects. This collective experience and insight is a valuable asset in Gauri today.
If you are embarking on a CRM journey, moving your existing solution to the cloud, or seeking enhanced value from your existing implementation, then our Subject Matter Experts and Solution Architects will be more than happy to advise you.
CRM Strategy
In today’s world CRM is a competitive necessity. A CRM strategy with a clear objective is the key to success. People, Process, and Systems will have to be addressed as a part of this strategy.
Unfortunately, most CRM implementations are considered a failure. The top two reasons are lack of user adoption and management perceived objectives not being achieved.
Our experienced Subject Matter Experts and Solution Architects can work closely with your team to come up with a strategy and the roadmap for success.
CRM Audit
Are you getting the best out of your CRM solution? We have helped many customers with our audit offering. This has provided some very useful insight and in some cases massive savings on account of optimising software license usage.
We have a systematic and detailed approach as audit process is carried out. Our customers find that our audit report provides a good view of the opportunities available to leverage their existing digital foundation.
In addition to this our ‘Automation to Intelligent Automation’ offerings can help identify machine learning and artificial intelligence use cases which can provide tremendous competitive benefits and operational efficiencies.
Arun Kumar
Practice Head - CRM
Shankar Hariharan
Director, Strategy and Sales
Retail Merchant Services
Increased Salesforce user adoption and streamlined licensing costs
Contact us
Are you looking for a CRM partner you can trust? Give us a call or leave a message, and we will get back to you as soon as we can.
Groupe Atlantic
Read how Gauri implemented one of the largest Salesforce Field Service programme for a leading HVAC manufacturer in the UK.
RMS
Read how Gauri helped a leading retail merchant service provider to improve Salesforce adoption within the company and also save significant licensing costs.
Arco
Read how Gauri delivered a comprehensive SAP Sales and Service CRM for a leading safety equipment retailer in the UK.
The Entertainer
Read how Gauri implemented SAP CRM for a leading Toy Retailer with complete integration with commerce and service desk.
Stelrad
Read how Gauri deployed SAP Sales Cloud for Stelrad, a leading radiator brand in the UK, within 9 weeks. Another project delivered on time and budget.Shimtech
Read how Gauri rapidly deployed SAP Sales Cloud for a specialist manufacturer of high-performance composites in aerospace, globally across 11 countries.
Case Study
Discover how a US based company providing a suite of financial services tools to casinos enabling secure transactions, streamlined card processing and legal compliance.
Case Study
An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.
Case Study
Marketing cloud implementation for a building material retail organisation in the New Zealand to improve the sales, customer responses and satisfaction.
Case Study
UAE's leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.
Gauri is a solid partner as they have been through this journey, standing solidly with us through all the ups and downs that a project lifecycle typically goes through. Their deep end-to-end solution knowledge and technical know-how (Salesforce + SAP + Talend) coupled with niche Field Service experience was invaluable. Their ethos and ability to adapt to changing project needs helped us to achieve this milestone jointly in a true partnership.
Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.
Gauri pulled it together really well. Projects delivered on time and to budget.
Importance of Data for a Successful Salesforce CRM Implementation
Introduction Here, we discuss themes familiar to many in CRM. We build on foundations laid in these articles and add to the discussion with our input. Do check out these academic articles. We appreciate the efforts of those authors: Invisible data quality issues in a...
How does an integrated CRM with ERP lend itself as a differentiator?
Briefly, why did CRM come into being as a distinct element in the first place; couldn’t it have been an extension of the all-encompassing ERP? During the early days of CRM, the concept was developed by a new set of companies who saw the value in developing a tool for...
Selecting the right Salesforce implementation partner
Who is your ideal partner? I owe much of my knowledge and implementation experience to the various large Global SIs I have worked for over the years. I have experienced massive multinational projects with global rollouts delivering complex solutions in a range of...
