CRM Advisory
CRM Advisory Service
Introduction
We have been implementing ERP solutions from the mid-1990s and CRM from the early 2000s. We have gained rich experience and understanding around the art and science of implementing such projects. This collective experience and insight is a valuable asset in Gauri today.
If you are embarking on a CRM journey, moving your existing solution to the cloud, or seeking enhanced value from your existing implementation, then our Subject Matter Experts and Solution Architects will be more than happy to advise you.
CRM Strategy
In today’s world CRM is a competitive necessity. A CRM strategy with a clear objective is the key to success. People, Process, and Systems will have to be addressed as a part of this strategy.
Unfortunately, most CRM implementations are considered a failure. The top two reasons are lack of user adoption and management perceived objectives not being achieved.
Our experienced Subject Matter Experts and Solution Architects can work closely with your team to come up with a strategy and the roadmap for success.
CRM Audit
Are you getting the best out of your CRM solution? We have helped many customers with our audit offering. This has provided some very useful insight and in some cases massive savings on account of optimising software license usage.
We have a systematic and detailed approach as audit process is carried out. Our customers find that our audit report provides a good view of the opportunities available to leverage their existing digital foundation.
In addition to this our ‘Automation to Intelligent Automation’ offerings can help identify machine learning and artificial intelligence use cases which can provide tremendous competitive benefits and operational efficiencies.
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Case Study
Discover how Gauri is helping Arco to achieve their digital transformation programme involving a large SAP estate and a complex transition to the Cloud across Sales and Service.
Case Study
Discover how The Entertainer, founded by husband and wife team, Gary and Catherine Grant achieved an integrated multi-channel solution to improve their customer service.
Case Study
Discover how a US based company providing a suite of financial services tools to casinos enabling secure transactions, streamlined card processing and legal compliance.
Case Study
An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.
Case Study
Marketing cloud implementation for a building material retail organisation in the New Zealand to improve the sales, customer responses and satisfaction.
Case Study
UAE's leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.
Gauri is a solid partner as they have been through this journey, standing solidly with us through all the ups and downs that a project lifecycle typically goes through. Their deep end-to-end solution knowledge and technical know-how (Salesforce + SAP + Talend) coupled with niche Field Service experience was invaluable. Their ethos and ability to adapt to changing project needs helped us to achieve this milestone jointly in a true partnership.
Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.
Gauri pulled it together really well. Projects delivered on time and to budget.
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