CRM Implementation Services

End-to-end CRM implementation services with back-end integration, business insight and intelligent automation.

We don’t simply implement the technology: we solve business challenges, taking all factors into consideration including technology, people, and processes.

CRM implementation is as tricky as it is essential. A good CRM system will provide a plethora of benefits and has become a competitive necessity. Unfortunately, due to its complexity, most CRM implementations fail, resulting in disjointed and inefficient processes ─ especially for companies with legacy systems in place who’ve been following a set of outdated processes for a long time.

If you’re having trouble getting your CRM system properly implemented, or if your employees aren’t able to adapt to it properly, contact Gauri. We offer end-to-end CRM implementation services with back-end integration, business insight and intelligent automation.

Challenges in the CRM Implementation Programmes

The majority of digital implementation programmes fail to deliver the desired value. There could be many reasons for this, the topmost amongst them are:

  • The inability of the implementation partner to articulate the user requirements upfront
  • Lack of business involvement in the early stages of the project
  • Lack of experience in managing the uncertain nature of a project
  • Skills and experience gaps among implementation teams
  • Under-emphasis on critical project management aspects such as data, change management, and testing
  • The overall loss of focus to pursue business benefits after implementation.

How Gauri can help

Our collective experience has been distilled into the formulation of the Gauri Delivery Model (GDM). The GDM encompasses all important elements from water-fall, scrum, and agile methodologies along with product implementation specific nuances.

Our aim is to provide a framework to ensure that all-important facets to the success of the programmes are identified, executed, and monitored through the project lifecycle. This ensures that the team works coherently and there is project transparency for all stakeholders.

Please visit our page CRM solutions and CRM strategy for indepth understanding of the services offered by Gauri and how we can help you solve your problem.

Arun Kumar

Arun Kumar

Practice Head - CRM

Shankar Hariharan

Shankar Hariharan

Director, Strategy and Sales


Marketing Cloud

Salesforce Marketing Cloud CRM.

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Sales Cloud

Salesforce Sales Cloud CRM.

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Service Cloud

Salesforce Service Cloud CRM.

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Field Service

Salesforce Field Service.

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Customer 360

If you are using Salesforce CRM with SAP ERP, you can achieve an integrated presentation of your customer relationships in a single view. 

SAP Integration

Integration accelerator developed by Gauri, catering to a wide range of Sales, Service and Field Service integration scenarios from Salesforce to SAP.

Service Reporting Suite

A fully managed and easy to deploy add-on for Salesforce Service providing in-depth reporting and dashboard capabilities.

Contact Us

Are you looking for a CRM partner you can trust? Give us a call or leave a message, and we will get back to you shortly.

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CRM Case Studies

Groupe Atlantic

Read how Gauri implemented one of the largest Salesforce Field Service programme for a leading HVAC manufacturer in the UK.


Read how Gauri helped a leading retail merchant service provider to improve Salesforce adoption within the company and also save significant licensing costs.


Read how Gauri delivered a comprehensive SAP Sales and Service CRM for a leading safety equipment retailer in the UK.

The Entertainer

Read how Gauri implemented SAP CRM for a leading Toy Retailer with complete integration with commerce and service desk. 


Read how Gauri deployed SAP Sales Cloud for Stelrad, a leading radiator brand in the UK, within 9 weeks. Another project delivered on time and budget.


Read how Gauri rapidly deployed SAP Sales Cloud for a specialist manufacturer of high-performance composites in aerospace, globally across 11 countries.

Case Study

Discover how a US based company providing a suite of financial services tools to casinos enabling secure transactions, streamlined card processing and legal compliance.

Case Study

An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.

Case Study

Marketing cloud implementation for a building material retail organisation in the New Zealand to improve the sales, customer responses and satisfaction.

Case Study

UAE's leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.


Gauri is a solid partner as they have been through this journey, standing solidly with us through all the ups and downs that a project lifecycle typically goes through. Their deep end-to-end solution knowledge and technical know-how (Salesforce + SAP + Talend) coupled with niche Field Service experience was invaluable. Their ethos and ability to adapt to changing project needs helped us to achieve this milestone jointly in a true partnership.

John Glanville

Chief Information Officer, Groupe Atlantic UK Division

Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.

Michael Johnson

Business Analyst, Stelrad UK

Gauri pulled it together really well. Projects delivered on time and to budget.

Paul Roughley

Director, CMS Distribution UK

2021 Guide to Salesforce Integration

2021 Guide to Salesforce Integration

Salesforce CRM is a fantastic solution for realising your CRM strategy, but it’s a part of a larger enterprise application landscape. Creating an integrated CRM solution through Salesforce integration with backend enterprise solutions such as SAP ERP is essential for...

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