CRM Business Process Optimisation

Helping you create a digitally intelligent organisation

Strategy to help our clients increase their productivity and efficiency by streamlining their operations and identifying alignment between their processes and software functionality.

Customer Challenge

The majority of digital transformation programmes are deemed as failures even after its successful implementation. The top reasons are user adoption and management perception of achieving its business objectives.

Typically, as implementation is marked as completed, focus tends to shift towards maintaining BAU. With key roles such as Solution Architect and Subject Matter Experts now no longer involved, a concerted effort to achieve business case takes a back seat. Soon, the team is bogged down with BAU related support activities.

Even though the post-implementation solution support team may get the required training to manage the system adequately, their lack of knowledge, missing solution architect, or subject matter expert, the true benefit realisation of the technology platform does not happen.

Why Gauri for BPO

With our BPO offering, our solution architects and subject matter experts work closely with our client’s IT and business team. And through their deep knowledge of the digital platform, whether it is Salesforce or SAP, we are able to fully unravel the potential of the platform to optimise your current operations and provide tremendous growth opportunities for the business.

Our focus is not just to lay the digital foundation, but also enable your organisation to become a data-driven and intelligent enterprise.

We focus on:

  • Simplifying operational workflows and improving redundant processes
  • Forging collaboration and strong partnerships with every stakeholder
  • Predicting functionalities which can help your enterprise become more efficient
  • Ensure that service delivery and value chain remain aligned with software workflow
  • Ensuring the realisation of the value in your digital investments.

Achieving a data-driven organisation is a journey and our BPO service enables our clients to undertake this journey minimising friction, maximising value and efficiency.

This is enabled through our rich ecosystem of the engagement model and delivery model, which has been distilled with years of experience in delivering digital transformation programmes for our clients since our inception.

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Success Stories
CRM Case Studies

Case Study

Discover how Gauri is helping Arco to achieve their digital transformation programme involving a large SAP estate and a complex transition to the Cloud across Sales and Service.

Case Study

Discover how The Entertainer, founded by husband and wife team, Gary and Catherine Grant achieved an integrated multi-channel solution to improve their customer service.

Case Study

Discover how a US based company providing a suite of financial services tools to casinos enabling secure transactions, streamlined card processing and legal compliance.

Case Study

An international organisation with a mission to mobilise a global community of emerging leaders to build the movement for health equity and health equality for all.

Case Study

Marketing cloud implementation for a building material retail organisation in the New Zealand to improve the sales, customer responses and satisfaction.

Case Study

UAE's leading real estate group, delivering luxury residential, commercial and leisure properties needed a state of the art service request management system.


Gauri is a solid partner as they have been through this journey, standing solidly with us through all the ups and downs that a project lifecycle typically goes through. Their deep end-to-end solution knowledge and technical know-how (Salesforce + SAP + Talend) coupled with niche Field Service experience was invaluable. Their ethos and ability to adapt to changing project needs helped us to achieve this milestone jointly in a true partnership.

John Glanville

Chief Information Officer, Groupe Atlantic UK Division

Gauri proved to be a great choice as they had the expert knowledge and supported us at every step on the way. Gauri delivered an initial live system in only 9 weeks.

Michael Johnson

Business Analyst, Stelrad UK

Gauri pulled it together really well. Projects delivered on time and to budget.

Paul Roughley

Director, CMS Distribution UK

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