SAP Hybris Cloud for Customer


Hybris Cloud for Sales

Go beyond traditional selling approaches and empower your sales teams to collaborate with your customers in a meaningful and relevant way.  SAP’s advanced cloud solution for sales delivers:

  • Sales force automation
  • Sales performance management
  • Retail execution
  • Mobile-first strategy with offline access
  • Back-office integration
  • Comprehensive reporting and built-in analytics

Gauri’s experience in the implementation of Hybris Cloud for Sales has won SAP’s Quality Award for our client Stelrad in the innovation category. Our credentials include:

  • Full breadth of sales automation
  • Configure-Price-Quote (CPQ)
  • Omni-channel order management
  • Visit and shelf display management (e.g. retail)
  • Integration with ERP for logistics and finance (i.e. SAP and Non-SAP)
  • Comprehensive reporting and analytics providing a 360-degree view of the customer

Give us a call and let us arrange a personalised demo and present the solutions’ full potential.

Brochure // Hybris Cloud for Customer Overview

Cloud for Customer offers a leading-edge solution that can be rapidly implemented, increasing the speed of innovation and reducing IT expenditure.

Brochure // Hybris Cloud for Sales

Cloud for Sales empowers you to engage with your customers throughout the sales process proactively and effectively.

Case Studies // Our C4C Experience

Download and view our recent customer success stories on Hybris C4C sales, service and marketing implementations.


Arco’s mission is to keep people safe at work. Discover how Gauri is helping Arco to achieve their digital transformation programme involving a large SAP estate and a complex transition to the Cloud.


Stelrad Radiators is Britain’s number one radiator brand, dedicated to producing high-quality steel radiators in the UK and Europe.


The Entertainer was founded in 1981 by husband and wife team, Gary and Catherine Grant. They needed an integrated multi-channel solution to help improve their customer service.


Shimtech is a specialist manufacturer of the high performance composite structures to the global aerospace industry.

Hybris Cloud for Service

Delivering exceptional customer service with unprecedented speed and flexibility; SAP Cloud for Service is designed to wow the customer, the agent and field service personnel from ground-up through its personalised omni-channel customer engagement capabilities.

The solution delivers:

  • Multi-channel ticketing including modern social media support
  • Integrated field service, call centre and mobility
  • End to end process / back-office integration (i.e. integration with ERP)
  • Comprehensive reporting
  • Real-time analytics with 360-degree customer view

Gauri has successfully implemented Hybris Cloud for Service for leading manufacturers and distributors in the UK, earning accolades from our clients and partners. Our credentials include:

  • Complete life-cycle experience in delivering customer service solutions
  • Call centre and service ticket management to complex field service experience
  • One of the world’s first implementation partners of Hybris Cloud for Service with S/4 HANA integration
  • We have integrated customer service solutions with e-commerce on hybris platform
  • In-depth understanding of ERP processes, management of returns, logistics and revenue recognition

Gauri understands that effective service management is vital in customer retention. We are the winners of the SAP Gold Award in the innovation category. Give us a call and let us arrange a personalised demo and present the solution’s full potential for your industry.

Brochure // Hybris Cloud for Service

Read how SAP Hybris Cloud for Service is designed to wow the customer, the agent and field service personnel from the ground-up.

Brochure // Hybris Cloud for Service (Call Centre)

Read how Hybris Cloud for Service empowers you to engage with your customers from ‘trouble’ to ‘resolve’ proactively and efficiently.

Brochure // Citizen Service Solution

Read how local governments can deploy an integrated, self-service platform for its citizens.

Case Studies // Our C4C Experience

Our recent customer success stories on Hybris C4C sales, service and marketing implementations.

Hybris Cloud for Marketing

Know exactly what the customer wants and provide it through seamless integration between your commerce and marketing solutions.

Hybris marketing integrates communication, lead-generation and lead-nurturing onto one common platform to deliver:

  • Precise targeting via leading SCM/PPC tools
  • Engagement insight and lead generation
  • Multi-step campaign automation
  • Event based engagement scoring
  • Full integration with your commerce strategy
  • Comprehensive reporting and marketing analytics

Our expertise across Hybris Commerce, Hybris Sales and Service and knowledge of leading marketing analytics solutions enable us to develop a joined-up customer engagement strategy. Our credentials include:

  • Over 10 years of experience in the design and implementation of marketing solutions
  • Knowledge gained through our engagement with SAP during product development
  • In-depth knowledge and experience in data analytics
  • Ability to integrate the solution with your marketing and sales ecosystem

With a myriad of cloud solutions available, the question is how do you find the right solution that can adapt to your unique business model. Contact us and let us present Hybris Marketing’s full potential through a personalised demo.

Brochure // Marketing to an audience of one

Do you know that you can grow your revenue through transformational insight driven marketing, combining real-time, context- sensitive analytics with campaign execution?

Brochure // Unearth value in your data assets

Do you know that global utility company expenditure on data analytics is predicted to grow from $700m in 2012 to $3.8bn in 2020?

Case Studies // Our C4C Experience

Download and view our recent customer success stories on Hybris C4C sales, service and marketing implementations.

DID you know?

Gauri are the winners of SAP Gold Award in the innovation category for their Hybris Cloud for Customer implementation at Stelrad, a leading radiator manufactured in the UK.

White Paper: De-risking your wholesale and distribution business

Traditionally, wholesale distributors have been slow moving. With several technological innovations in recent years, there has been a huge disruption to the distribution business model.

With smaller players leveraging technological innovations to streamline their supply chain process, it is even more important not to be left behind. Even minor process improvements result in a significant return on investment – driving revenue growth in this low-margin, high-volume industry.

This white paper deals with some of the challenges faced in this industry and provides a roadmap to address them.

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