Case Study – Arco C4C

About Arco

Arco’s mission is to keep people safe at work. With over 22,000 products in stock, Arco offers premium brands in the industry, plus a wide range of own branded ethically-sourced products.

With a large SAP estate, Arco was looking for a trusted and knowledgeable partner to shape and deliver the transition from their on-premise CRM solution to the Cloud. SAP Hybris Cloud for Service was chosen as a preferred platform for their customer service desk, however, the challenge was to ensure that their existing on-premise CRM and Hybris Cloud for Sales would not be affected.

One of the most important outcomes of this initiative was to achieve a single customer view integrated with SAP ECC. It was also essential for the platform to be integrated with the Hybris Commerce solution. Plus a smooth transition was required from a complex landscape comprising on-premise CRM, C4C and ECC to one with C4C and ECC. This had to be planned and achieved without affecting any business operations.

Our Approach

Backed by flexible commercials, plus solid and proven demonstration of Hybris Cloud for Customer capabilities and references, Gauri successfully demonstrated the approach; eliminating any risks on account of ongoing digital transformation programme.

Gauri helped Arco to create a five-phased approach to deliver the transition, keeping it aligned with their ongoing digital transformation programme.

We ensured that all phases were all in sync with planned outcomes. Applying innovative solutions, we leveraged out of the box integration capabilities of the system. This was achieved by establishing a comprehensive understanding of our client’s complex landscape (i.e. ERP, on-premise CRM, Hybris Commerce, Analytics and C4C Sales).

We ensured that provisions were made to address Arco’s future requirement possibilities. This ensured low TCO (Total Cost of Ownership) and technical debt.

Gauri helped Arco to design a roadmap to achieve a clean end-state without any compromises, this means they were able to benefit from more mature functionality and optimal system stability.


Arco - C4C Case Study

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