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Challenges in a CRM implementation

If you're in the process of choosing a platform for CRM, there are numerous solutions to choose from that are currently available today. Back in the early days of CRM, there were only a handful. Over the last two decades we have seen more than twenty platforms;...

Of Oil, Data, and the Reliance Juggernaut!

It was nostalgic going back to the organisation that we built the foundation of our careers in - back then in the 90's setting up sales and operations for one of India's largest petrochemical unit that was just "Going Live ". Size, scale and achieving what would be...

Era of Data Driven Solutions

Next year, it will be 20 years since I first started working in the field of SAP. As I reflect on what has changed from the perspectives of a User and a Consultant, I find great similarities in the family of ERP and CRM solutions that I have seen. This includes cloud...

The Oncoming Era of Clouds

A handful of years ago came a furious wind that swayed away the traditional ways of doing business. With it, it brought a giant cloud that marked its territory in the vast sky. The cloud was Salesforce - and it has been expanding ever since; offering a variety of...

Data Synchronisation with iPaaS

Data Synchronisation, the term itself is self-explanatory, and it may mean something in an entirely different way; depending on the user. For an end user, it may mean keeping income and expenditure in sync. For a business user, it could mean having the same set of...