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Five signs that you need a CRM

Five signs that you need a CRM

A CRM (Customer Relationship Management) platform helps you build customer relationships that last. In simple words, CRM software acts as a database of customer interactions that helps businesses...

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CRM and Data

CRM and Data

CRM offers a definitive customer view across functions, channels, products and customer data types.  It drives every customer interaction. CRM aspires to recreate the ‘traditional corner shop’...

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Project Inflection Point

Project Inflection Point

Everyone wants CRM implementations to succeed in the first attempt. Yet, a surprising percentage of them face huge delays or failure. Having spent two decades implementing CRM solutions globally,...

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Gauri’s day out…

Gauri’s day out…

It is said that when the Gauri team gets together, they create magic. Which seems to be exactly what happened here 🙂 On a more factual note, a great idea, seeded by Samir and Mike on one of their...

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Era of Data Driven Solutions

Era of Data Driven Solutions

Next year, it will be 20 years since I first started working in the field of SAP. As I reflect on what has changed from the perspectives of a User and a Consultant, I find great similarities in the...

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The Oncoming Era of Clouds

The Oncoming Era of Clouds

A handful of years ago came a furious wind that swayed away the traditional ways of doing business. With it, it brought a giant cloud that marked its territory in the vast sky. The cloud was...

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iPaaS – Informatica Cloud

iPaaS – Informatica Cloud

Integration has become a key in today’s disruptive era. A lot of marketing content is revolving around integration platforms, especially iPaaS (Integration Platform-as-Service); a new methodology to...

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SAP Data Quality Solutions

SAP Data Quality Solutions

Who likes poor data? Incorrect, incomplete and inconsistent data can give you horrific nightmares. This can be unsettling when important decisions of your organisation are affected and all your...

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BW Upgrade Pain Points

BW Upgrade Pain Points

What to expect when upgrading a BW system Upgrading a BW system is a not a small task. Based on our experience, we have gathered a few hints and tips below, which will help you to plan your upgrade...

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Authorisations in SAP C4C

Authorisations in SAP C4C

Any organisation today deals with a huge amount of data. Thousands, maybe millions, of records related to transactions, accounts, leads, prospects and many more variants are present in the database...

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I missed you Alex!

I missed you Alex!

I recently booked my car for a routine service at my regular authorised service center. I booked a courtesy car well in advance and I was due to drop the car off after the school run at 8:30am....

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Disruptive Innovation

Disruptive Innovation

We all have heard the term “Disruptive Innovation”.  In the last century, at various points in time, rapidly evolving technology has massively impacted a number of industries. This has enabled those...

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Succeeding with Analytics

Succeeding with Analytics

Just two things needed to succeed with Analytics – a world class toolset and faultless data. One won’t deliver without the other. Contributed by Jane Wallis, Gauri Ltd, UK - Originally published by...

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Customer Engagement

Close your eyes for a few moments. Think back on your last family holiday, hopefully somewhere nice. Feels like a long time ago, doesn’t it? Now think of all the things you had to organise. Hotel...

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Business Transformation

Business Transformation

In the present economy, change is the only constant. As a result, organisations are under constant financial and efficiency pressure to embark on business transformation initiatives. Business...

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